Business ProfileforTommy's Express Car Wash

On February 5, 2022, I went through Tommy’s Express Car Wash to keep the road salt and grime off my vehicle. I told ****, the on-duty manager I experienced a sudden extreme increase in the water pressure, that damaged the clear coat on the rear passenger door. He made an Incident Report and told me that they had changed the pressure jets, which increased the water pressure to help remove the snow sludge. ****** ****, the manager reviewed the video and said that Tommy’s Express Car Wash does not pay for damages to vehicles that are more than 10 years old, but since I have been a loyal customer for over 3 years, she was going to give me one month free. (I did not get one month free). ****** also said I could not have a copy of the video but my insurance company could. I have been using this Tommy’s Express Car Wash, without any problems for over three years, and have been using it since this issue without any problems. The only reason the clear coat came off this time was because they raised the water pressure without any warning or it might have malfunctioned. Again, I was not forewarned that the water pressure was temporarily increased or about the potential harm from washing my vehicle, nor made aware of any limitation on Tommy’s Express Car Wash liability. I cannot find anywhere that they state they do not pay for damages to vehicles over 10 years old. Their posted sign says “Please ask before washing if your vehicle is over 15 years old.” I have an estimate from ***** Collision Center for $1558.35. This does not include the cost of a rental car for around five days. I would like Tommy’s Express Car Wash to pay for the damages. I had the Law firm, ******* ******** * ******* ********* send a registered letter to Tommy’s Express Car Wash asking for the damages in the amount of $1558.35. It was signed for on March 7, 2022 at 12:01 pm. So far, Tommy’s has not responded.