ComplaintsforLove to Smile DDS, PA
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Complaint Details
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Initial Complaint
09/29/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
On or about 12/19/19, I had an appointment and thought everything was fine since I had ***** ****** as my Ins. On or about June 2020, I received a bill for the entire amount approx, $220. I called ***** ****** to inquire why the claim was not paid. They informed me they have a 6 month thresh hold on offices filing claims. The claim wasn't filed until the latter part of June, I then called the Dental office to discuss and was told they filed claim and because it was denied, it was my responsibility. I feel this was clearly an error on the dental office and should be written off. They are now adding finance charges and I feel they are very dishonest.Business response
10/07/2021
Response taken over phone by BBB staff:
Business has spoken with the consumer and the issue has been resolved.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.