ComplaintsforElite Obsolete Electronics
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Complaint Details
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Initial Complaint
08/13/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Order received did not match what was ordered. I was missing 2 items that I purchased. I reached out to the business multiple times with no response.Business response
08/13/2024
tracking number for the missing items: **********************Initial Complaint
05/07/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Order placed on Apr 22nd. Paid for USPS Priority Mall shipping. Got a notice on the 26th that a tracking number was generated for it and it was being shipped. Status hasn't changed. Requested a refund on the 5th. They haven't even bothered to respond to it. The iPod subreddit (r/iPod) is littered with people having a problem with them. I wish I would have researched more first instead of joining them in disappointment and frustration. All I want is a refund.Business response
05/11/2024
Customer's order was delivered on May 11th 2024Initial Complaint
03/19/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I ordered a refurbished with new battery Ipod **** *** generation. They shipped me a broken ipod nano. The screen is cracked, the housing is dented all over and dirty, and the back casing is bulged out. The listing and picture they use on their website shows it's supposed look almost new(attached screenshot). I'd like to return it and get a full refund. I've emailed them twice in the last week and they have ignored my emails. There isn't a phone number to call unfortunately.Business response
03/20/2024
Hello,
The customer was provided with a prepaid return shipping label for use while sending back the defective unit. The customer was offered a full refund or an exchange for another unit, customer's choice. Screenshots of this interaction are attached. Thanks
Initial Complaint
06/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered an item back on Julnr 2nd item has not been shipped to me and it’s June 12. It’s still in pre shipmentBusiness response
06/18/2023
Your item was delivered to an individual at the address at 4:24 pm on June 15, 2023 in ******** ** ****** *** **** *** ****** *** ** * ******** ******** ******* ******************************Initial Complaint
06/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
No contact. No updates. Not shipping out my product in a timely manner. Unprofessional. Stealing my money. Not issuing refund.Business response
06/18/2023
Hello,
The order was cancelled immediately upon ****'s request and a full refund has been issued. Thanks
Initial Complaint
06/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I bought an Ipod from this company. It does not work. There is no way to 'restore from Itunes' or overwrite it even after a factory reset (manually done). I contacted the seller in a timely manner - twice by emailand they did not respond. I bought the Ipod using ****. I contacted ****. I was given until June 6th 2023 to return the item. June 3rd I noticed the **** case was closed BEFORE June 6th for the wrong return number which was impossible as I'd not returned it yet. I have contacted **** with no luck. I contacted Elite Obsolete Electronics again (on the 4th of June and the 6th of June). No reply to either emails. I want to send this broken Ipod back and receive a FULL refund.Business response
06/18/2023
Hello,
***** originally reached out in regards to the defective product on May 16th at 4:08pm EST.
In response, the very next day, May 17th at 11:03am EST, a prepaid return label was generated and emailed directly to the customer at [email protected] (the provided contact information by the customer).
Logs of this are attached to this response in the form of a screenshot. I have yet to receive the item in question, returned from the customer as of June 18th 5:39AM EST. I have once again emailed another prepaid return label as I write this response message, I will be anticipating the package's arrival and a full refund will be sent as a resolution.
Until then, I await the return. Thanks
Customer response
06/20/2023
*** ****** ** ** ******** **** ****** ** * ****** *** **** **** ** * ****** *** *** *** ********* *** ********* ** ** ****** ** ******** **** ********* **** ** ****** ** ******* ********** ********** ********
I am rejecting this response because: I've never received an email from the company.I just went and checked my email and there are no emails from them - yet again.
I'm enclosing a screen shot of my email inbox covering the dates the company said they sent an email.
I'd like to get this resolved.
Maybe there is a conflict with the email?
All I can think of is to try another email address?
********************** ******** ***** ******
Business response
06/21/2023
Attached is my most recent communication. ThanksCustomer response
06/21/2023
** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** ********* ** *** ***** *** *** ****** ** ****** ******* **** ****** ******** *******
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I checked the alternate email I sent and received a message from ****** ******
I'll print out the label and send the Ipod back tomorrow morning as soon as the post office opens.
Thank you,
***** ******Initial Complaint
05/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Bought an iPod for 200$ plus tax It arrived with a broken battery (it would not hold a charge). I tried for weeks to get them to answer my emails and complaints and they finally said that I could return the item. (Which cost me an additional 14$) That was a month ago, now they wont refund me nor respond to any messages.Business response
05/14/2023
***** was sent a refund before opening this complaint, situation has been resolved.Initial Complaint
02/24/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a rebuilt ipod from this company on July 17, 2022. I have been having issues with the iPod freezing, not playing, and skipping songs. The warranty page states that ipods are covered for 1 year from purchase date. I have sent 2 emails to the company through their web page, and have not received any response. This is super frustrating. All I want is for my ipod to be fixed.Business response
03/13/2023
you can open a return for an exchange or refund at the link below:
***********************************
Thanks again,Initial Complaint
02/04/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered from this place on the 29th of January it’s saying it has shipped but still shows in the same place for this pass week I have tried email and by twitter to contact this business with no reply or response all I want is a update on what’s going onBusiness response
02/20/2023
Hi,
Here's the tracking for the item, it was delivered on February 11th : ******************************
Customer response
02/20/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* ********Initial Complaint
10/14/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I made an order on 9/17/2021 for $414.19 which was due to arrive before the beginning of October. As of 10/14/2021 I have not received the order. I have attempted to contact Elite Obsolete multiple times using multiple methods and have never received a response. I do not know if Elite Obsolete is a scam or if they are simply avoiding performing minimal customer service, but I have paid money for an order I have not received. I am attaching records of my attempts to contact EliteObsolete by e-mail. I have also tried to reach them using their website contact form, and by calling the number listed with the credit card charge. I have received no response from any of my contact attempts. I would like either a delivery of my original order, or a full refund.Customer response
10/18/2021
Dead Kansas City Better Business Bureau,
I have been in touch with the owner of Elite Obsolete, and we have been able to resolve the issues which I identified in complaint *********. Please mark this complaint as successfully resolved and close it.
Thank you,
****** ****
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Customer Complaints Summary
13 total complaints in the last 3 years.
6 complaints closed in the last 12 months.