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Review from Michael W
1 star05/31/2022
I have a FRAUDULENT Urban Air Trampoline Park monthly membership charging to my account as of May 27th, 2022. After HOURS of waiting on Customer Service(not an easily found number), I was ACCUSED of signing an "Agreement" with just my birthday (Is that even possible?) to a year long membership without my knowing. I can PROVE (Time/Date/Charges) I only sign up for a 1 day passes as I used the exact same process just a few months earlier for a separate visit that did not include the add-on charge. What exactly changes in 4 months? This "Add On" was NOT easily identifiable on the web page and is buried in the disclaimer and there is nothing stating how this charge is even applied (my birthday?). I have no reason to sign up for an entire year with billing every month, and to not have an option to correct such a thing is fraud in my book. If my not visiting every 3 months or so on a one-off basis is not good enough, then you will have lost a customer who has a big mouth and social media broadcast to skew many other customers away for good.I have opened a fraudulent investigation with my credit card company to get the auto-payments stopped after discovering this behavior is not new to Urban Air practices . There is some wrong with the website or they are an unethical company. Correct this issue and DO BETTER! I am beyond disappointed at this point.
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