ComplaintsforJet Stream Guttering

• Initial Complaint

  07/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Had three technitiosn come out to properly install gutter guards. Now, front gutter is clogged after install and company is refusing to resolve stating will not honor five year warrenty or guarentee.

  

  Business response

  07/10/2024

  This customer has been difficult from the get go. We had gone out to his property multiple times. He was belligerent and foul mouthed with my female office assistant as well as my GM. We had installed a gutter protection to his gutters and after multiple trips out there our technician really felt that it was a poor gutter installation that we did NOT do, someone else did that this customer was unable to get ahold off to correct the problem. My GM notified him that the problem was with his gutters and NOT with the gutter protection. However, after he left his horrible reviews on every social media platform there is, ****, ********* ******** and several others, I the owner reached out to ***. I explained that he hadn't even given us a chance after sending video of the problem to rectify it. I immediately sent a technician out to his house to address the problem, and I even owned that the downspout had a blockage that we missed. We cleared the blockage and fixed the problem.  This man has written so many one star reviews and is just nasty about every company he comes across. I am so sad that he has gone to this extent to try and ruin a small business reputation.

  

  Business response

  07/10/2024

  After ***** submitted video footage to multiple review sites instead of us, I was able to see the problem that he was having, it was NOT with the gutter protection that we installed, but with a pre-existing clog in a downspout. I contacted *** and sent out a technician that same day to correct the problem. We owned that we missed a significant clog that was there BEFORE the gutter protection was installed. We removed the clog and the problem has been rectified.

  Customer response

  07/11/2024

  I EMAILED and CALLED SEVERAL times to the business and technicians and was told it was NOT their issue and that I should get the gutter installer to correct. ONLY after I placed public reviews did I receive a phone call and was berated/guilt tripped as to why I was trying to RUIN a small business. That the OWNER was just now apprised if any issues or concerns. She then said that the field supervisor would be out to look at my issue again but he was going to miss the COMPANY BBQ because of me in order to do so. I did receive and Email stating that someone would be out but no approximate time. At the time of the phone call advising the tech to be enroute I was not near the property nor could make it there in an appropriate amount of time. Her attempt to Gaslight the issue was inappropriate. AFTER the technition,found the issue I had tried to address, did they take full responsibility for it and asked me to update (NOT REMOVE) the reviews that they found. Her response is NOT apologetic or completely truthful; blaming the customer, yet again. They promise to install gutter guards and insure clear gutters on install. IF a customer has a repeated issue, the owner should be contacted to rectify for unsatisfactory service, NOT blame the customer until the issue escalates as it did. It shows how unprofessional the business is as a whole. Hopefully we will not have to have any further contact, the warranties to complete out/expire; and all parties are satisfied. Please see my end to be complete UNLESS any other complications arise.

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