ComplaintsforPlanet Fitness
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Complaint Details
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Initial Complaint
04/10/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I wanted to turn off auto-renew, but I couldn't, the option isn't available, they ask you to come in to turn if off. I asked, what's different about the process if I come in verse over the phone, there isn't one, that's just their policy. That works really well for them because of their other policies. If you cancel or ask to turn off auto-renew before the 12 months is up, you're charged $58.00 cancelation fee. What this means, you have to go in on the exact day of your one year anniversary to cancel or turn off auto-renew, otherwise if earlier you are charged $58.00, if late your in it for another year.Business response
04/14/2023
Hello, Our General Manager left a voicemail message for *** ******* regarding his complaint. We believe *** ******* misunderstood the details of his contract. In fact, after 12 months the contract will NOT be renewed into a new 12 month minimum term. However, after 12 months have elapsed on the original contract, members are Free to cancel with NO fee at any time afterwards. Hopefully, this clarifies it more for *** *******.
Customer response
04/21/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* *******
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.