Business ProfileforAdventHealth Shawnee Mission

I have been getting my yearly screening mammogram from Advent Health, and previously Shawnee Mission Medical Center in Merriam Kansas for 10 years. I have never paid a deductible or copay for this covered service. In the fall of 2022 I called the same phone number I have called every year prior, 913-676-2000, to schedule my yearly screening mammogram. The scheduler looked up my records and scheduled my mammogram for November 14, 2022. They suggested I try their new Roeland Park location, and I agreed. At no time did they ever mention to me that it wouldn’t be covered by my insurance (which they had on file in their records.) And I did not question it, since it has the same name as my usual location, and since the scheduler who has access to my records, suggested it. I was shocked to receive a bill for $485.10 for this service. Clearly, I would not have scheduled an ACA covered essential benefit with a location that was not covered by my insurance. I am actually surprised that an ACA benefit is not covered at any location. I have spent quite a bit of time talking to people in the billing department, as well as Cigna, who was my insurance carrier at the time. While the Adventhealth people have said they are “opening a case” on this, nothing has happened except I continue to receive bills. Most recently I received a text message from a collections company. I have health insurance through the Kansas City Carpenter’s Union, and they switched their insurance carrier from Cigna to United Health on January 1, 2023. As a result, CIGNA doesn’t really care to try to help me anymore. At any rate, I feel like Advent Health is who is in the wrong, by *recommending* I go to an out of network location that shares the SAME NAME as their in network location, and not informing me that it would be an out of network provider. I am asking that someone there fixes my situation so I do not have to pay $458.10 for a service where I should owe $0.00