Business ProfileforMainstay Suites Choice Hotels

I checked into the mainstay suites hotel at 11001 Oakmont st. On 4/16/24. My reservation was originally 4/16/24-4/23/24 booked through ******* online. I was checked in by a young man who I explained my situation to that I was awaiting approval from an apartment but added extra days to ensure I had somewhere to stay. I asked if I checked out early would I get a refund for the unused nights and he said yes. I was approved my apartment 4/19/24. I checked out of the mainstays hotel at 10:45 AM on 4/19/24. The woman who checked me out stated she could not furnish a receipt since I booked through ******* but confirmed again that I would be refunded for unused nights. She stated I needed to contact ******* to get the process going. I contacted ******* 4/19/24. The customer service agent could not reach anyone at the hotel but stated they would continue trying for 72 hours. 4/20/24, I asked for an update and they were still attempting to reach someone at the hotel. 4/21/24, ******* sent me an email closing out my claim stating they could not reach the hotel. I called the hotel and spoke with Rich. He stated they do not issue refunds at all. This is the FIRST time I have ever heard of this. I made sure I was very clear before I checked in and when I checked out about getting my money back. The customer service is very poor and he had an attitude! This company is shady and does not care about paying customers. I picked up my life to move to Kansas and have not received my first paycheck so every dollar I have is very valuable to me and the fact that they expect me to donate my money for services not used is ridiculous and a predatory business practice. The hotel wreaks of urine and it was clearly not cleaned when I got to the room. People are constantly playing loud music in several rooms and cops were called for disorderly conduct twice in the short time I was there. I did not feel safe there. I request I be refunded for the $59 x 4 nights (4/19/24-4/22/24) I did not use.