Customer ReviewsforKendall Bank

RIP-OFF I did not even sign anything. This can't be legal. I have paid what I borrowed PLUS way more and I will NEVER get them paid off. Interest rate must be enormous. They will not even send me my paperwork.

Thank you for your communication. When applying for a Helix by Kendall Bank loan, all borrowers are presented with the full loan terms and conditions prior to loan commitment as required by Federal law. The disclosures provided include the Consumer Installment Loan Agreement, which reflects the Annual Percentage Rate, Amount Financed, Finance Charge, and Total of Payments. Further, the Agreement detailed your right to cancel the loan within a specified time frame outlined in your Agreement; however, you did not exercise that option. To view your Agreement and other account disclosures, please visit the client portal. If you have further questions, please contact us at ************ or ********************************** We can be reached Monday-Friday 8 AM to 5 PM CDT.

This lending agency is very exploitive in their tactics. I was asking for a payoff amount minus the interest and was not given a result. I also wanted my ACH bank information to be deleted as I was sending a check and that could not be done either even though it clearly states in the terms that is a payment option. This lending agency has been revoked from my bank and will be reported to the Better Business Bureau. I do not recommend doing business with them! They will take over your bank account!

Thank you for your communication. A review of your account shows you contacted our servicing team via email on July 29, 2022, to request an adjustment to your payment schedule from biweekly to monthly. At that time, a member of our servicing team attempted to reach you by phone. That attempt was unsuccessful, so she left a voicemail and sent you an email requesting to schedule a call back. On August 1, 2022, you called our servicing team stating you wanted information on paying off your loan and informed our team member of your intent to submit the payoff via check. At that time, you were provided an email with details on the types of payments we accept. There is no record of a request to cancel the autopay on your loan. You can cancel autopay at anytime by contacting us. Please note, if a scheduled payment is already in process, that particular payment cannot be cancelled. If you have further questions or would like to discuss your payment options, please contact us. We can be reached Monday through Friday 8 AM- 5 PM CDT at ************ or **************************************

Dont take out a loan with them they will s**** your will 500% interest and you will be paying forever. DO NOT RECOMMEND!

Thank you for your communication. When applying for a Vault by Kendall Bank loan, all borrowers are presented with the full loan terms and conditions prior to loan commitment as required by Federal law. The disclosures provided include the Open-End Credit Agreement, which reflects the total costs of your loan. This includes the Annual Percentage Rate, and an explanation of how periodic payments will be determined based on the amount drawn on your line of credit. Further, the Open-End Credit Agreement detailed your right to cancel the loan within a specified time frame outlined in your Agreement; however, you did not exercise that option. If you are having difficulty repaying your loan and would like to discuss repayment options further, please reach out to us immediately. We can be reached Monday-Friday 8 AM to 5 PM CDT at ************ or **************************************

I took out a $600 "LOAN" is what it said. I never heard or saw anything about a line of Credit See my email.Your loan is approved *******. Funds are being transferred to your bank and should be received today by 5:00 PM CT. ************* may vary by bank. For more information on how the funding process works, visit myvaultloan.com/funding. In the meantime, checkout your Client Portal where you can stay up to date on the status of your loan, download your loan agreement, schedule payments, or update your user profile. Your loan is finalized and funds are being transferred.Inbox Tue, Apr 19, 11:10 AM to LATONYANORMAN Dear *******,Congratulations on finalizing your loan with Vault by Kendall Bank! We are in the process of transferring your funds in the amount of $600 via ACH deposit to your bank.In just a few minutes, you will receive an email with detailed information about when money should arrive in your account. No further action is required by you at this time. For more information on how the funding process works, visit myvaultloan.com/funding.Vault by Kendall Bank LOAN TIP A Loan That Works For You Our mission is to give you the edge, so you can keep moving forward. As you successfully pay down your loan balance, you can access your available credit. So get out there and put this knowledge to work!Therefore I have had 5 payments of $140.85 taken out of my account for the past 2 weeks. Therefore I have paid $704.25 But my loan balance hasn't changed. This does not make sense to me. I did not receive any documentation that I would still have to pay over and beyond what I received from them. This is robbery, forgery, and it is not right. As I read the other reviews this is horrible and we need to *** this company. They are literally taking advantage of hard working individuals. I did my due diligence. I repaid what you gave me, but how do you continue to rob me...SMH ***********

Thank you for your communication. At the time you applied for a Vault by Kendall Bank loan, you were provided with, and electronically signed, the Open-End Credit Agreement. This Agreement outlined the total costs of your loan including the Annual Percentage Rate, which is the yearly interest generated over the term of your loan. A review of your account shows you are making biweekly payments and have made a total of five (5) payments since accepting your loan offer in April. Your principal balance has decreased by $89.41, but you do accrue interest on a daily basis. At Vault by Kendall Bank, we encourage our borrowers to pay down their loans as quickly as possible to lessen the amount of interest paid. You can make additional payments any time through the client portal or by contacting us directly. There are no penalties for paying off your loan early. If you are having difficulty making the payments as agreed, please contact us immediately to discuss your options. We can by reached Monday through Friday 8:00 AM to 5:00 PM CST at ************ or **************************************

On April 11, I took out a loan with Vault by Kendall on April 11, 2022. They told me I was approved for a loan credit account of $600 and that I would be paying any advanced amounts through weekly payments. I decided to advance a total of $300 on the signing date of 4/11. Later, I advanced another $200 out of the loan account. Due to hardships, I asked them to defer one payment on the account around 5/11 for a later date. They agreed, and when I logged in to my account the following week, I owed over $600.00 on the loan even though I borrowed about $500.00 excluding fees. I later viewed my statement and saw that the APR rate for this loan was 599%, hence the absurd balance. I set my payments to be amounts of $117.38 and interest grew as weeks passed due to paying the minimum payment of $117.38 per week, equaling to a total of $352.14 paid off. After I made the third payment I viewed the account again and saw a total of $739.00 despite borrowing $500.00 from Kendall Bank. Also, out of that $500, $352.14 was paid, illustrating the harsh APR I was given. I later viewed my statement to see the breakdown of the loan, apparently the total interest I was charged on the loan as of June 10, 2022 was $446.23. Basically, I realized the frequency and amount of the interest that was accruing always made my balance about $100.00 higher each week while I was paying. This means that as I could only and solely pay the minimum, the balance would never pay itself off as the $117.38 weekly payments I was making didn't matter because I was only paying interest. This is an example of predatory/illegal lending, by giving the borrower a loan or APR they simply will never be able to pay. Yet, Article 15 of ********** law states no more than 10% APR can be charged on loans. Today, Icalled and offered to settle for more than I owed in the amount of $300 which was denied. They wanted me to pay another $485.00 meaning I would have to give over $837 to Vault with a negative credit report.

Thank you for your communication. A review of your loan shows you were set up on bi-weekly payments. The first autopayment on 4/29/22, was returned due to insufficient funds and no manual payment was made to satisfy that payment. The second payment was due on 5/13/22, and you contacted our servicing team to reschedule that payment to 5/20/22. The third payment was made on time and the most recent payment due on 6/10/22, was not made as you canceled your autopayment on 6/2/22, and you did not remit a manual payment. The missed/late payments resulted in the majority of the two payments you made going to accrued interest only. Additionally, when you applied for a Vault by Kendall Bank loan, you were presented with the Open-End Credit Agreement (Agreement) which outlined the Annual Percentage Rate on your loan as required by Federal law. You were also presented with the option to rescind your loan within the timeframe outlined in your Agreement but did not elect to do so. It appears you recently entered into a settlement agreement for $485, which is the outstanding principal balance owed on your loan. Vault by Kendall Bank is a brand of Kendall Bank. All loans are issued and serviced by Kendall Bank, Member FDIC. Kendall Banks FDIC Charter allows the bank to export rates to other states; therefore, the loan is legal in the state of **********. If you have further questions, please contact us at ************************************* or ************.

In January of 2022, I need a loan to cover moving expenses. I have been paying my bi month payments for over 3 months now and my account balance is $400.00 higher than my original loan. I spoke with a customer service rep. they told me that the reason is my daily interest is being added to the loan amount daily. But that is not my my documents are stating. So Today my auto payment was suppose to be deducted from my account. Instead I received a email from Kendall Bank stating I was behind several payments and my account was going to collections or I could do a "online debt settlement". Why would I do this when I have proof that I am making my bi monthly payments on time through my auto payments? I am confused because I can see that Kendall Bank is receiving these payments!! This makes NO sense at all I want this resolved by the end this coming week. After this is resolved I will never do business with this so call bank again!!I have also reached out to Kendall Bank again this evening with no response.

Thank you for your communication. As noted on page 2 of the Open-End Credit Agreement you electronically signed on January 21, 2022, we assess a finance charge on your account by applying a daily periodic rate to the average daily balance of your credit line account for each day in the billing cycle.A review of your account history shows that when you first applied for your loan, you elected for manual payments. On February 20, 2022, you called Vault by Kendall Bank inquiring about your autopay statusnoting you should have had a payment due. The agent you spoke with confirmed you elected to make manual payments, the outstanding balance due, and provided instructions on setting up autopay through the client portal. You established autopay through the portal on February 22, 2022. Your autopay was established in time for your second payment; however, you did not submit a manual payment for your first payment. Because of the missed payment, all your payments to date have been going to the interest accrued. You reached out to Vault by Kendall Bank on April 26, 2022, to inquire about your balance and why it wasnt going down. You were provided information related to your balance and offered a settlement plan. Directions were provided to you to go to the client portal and establish your settlement plan; however, you did not login to the portal to set up your plan. On May 3, 2022, you called our servicing team again and set up your settlement plan via telephone. If you should have further questions, please contact us at ************ or ************************************** We can be reached Monday-Friday 8 AM to 5 PM CDT.

Helix should be highly reviewed by the usury laws as they are taking advantage of sooo many working class people charging outrages RATES and FEES! annual APR is ******% interest is ***** a day!!! And they refuse to work with people trying to due right and pay off loan. They want the full settlement thats insane... I cannot belive they are still in business or havent been sued. Its just wrongful doing to allow a company to do this to any human. I hope justice is served to this comapny. I am currently in the process of trying to settle.

Thank you for your communication. Helix by Kendall Bank lines of credit are governed by the State of ****** under the Uniform Consumer Credit Code. Therefore, the interest rate charged is legal. When applying for a Helix by Kendall Bank loan, all borrowers are presented with the full loan terms and conditions prior to loan commitment as required by Federal law. A review of your loan shows the disclosures were provided to you on January 29, 2022, at 1:18 PM CST and signed electronically by you the same day at 1:19 PM CST. The disclosures provided include the Open-End Credit Agreement, which reflects the total costs of your loan. This includes the Annual Percentage Rate, and an explanation of how periodic payments will be determined based on the amount drawn on your line of credit. Further, the Open-End Credit Agreement detailed your right to cancel the loan within a specified time frame. A review of the communications between you and our Servicing Team shows you were offered a partial settlement option of $1,900, which is the principal amount drawn on your line of credit. This settlement can be completed by setting up a payment plan or making a one-time payment. You did not accept the settlement offer. If you would like to discuss repayment options further, please reach out to us immediately. We can be reached Monday-Friday 8 AM to 5 PM CDT at ************ or **********************************

I look to see if my loan is paid off I borrowed $1100 and paid close to $1500 and the balance is $9000 my interest rate is outrageous I would have never agreed to it this is a total rip off and they made enough money off of me already I don't care I'm not paying another ***** and I'm fighting this. Never received copy of contract in email either.

Thank you for your communication. When applying for a Helix by Kendall Bank loan, all borrowers are presented with the full loan terms and conditions prior to loan commitment as required by Federal law. A review of your loan shows the disclosures were provided to you on December 17, 2021, at 9:54 AM CST and signed electronically by you the same day at 9:56 AM CST. The disclosures provided include the Consumer Installment Loan Agreement, which reflects the total costs of your loan. This includes the Annual Percentage Rate, Finance Charge, Amount Financed, Total of Payments, and an Amortization Schedule detailing the amounts, due dates, and number of payments on the loan. Further, the Consumer Installment Loan Agreement detailed your right to cancel the loan within a specified time frame. All documents were available for you to print or save at the time of signing and have also been available to you through the client portal. If you are having difficulty making the agreed upon payments, please contact us as soon as possible to discuss repayment options. We can be reached Monday-Friday 8 AM to 5 PM CDT at ************ or **********************************

Did not complete the loan. They told me what I was going to be able to borrow told me the payment amount and frequency. Felt like I was 1 click away from agreeing to the loan yet vital information was not presented as in interest rate and length of contract. So many companies want information file this out agree to this yet are lacking in providing information to make appropriate decisions.IN my Opinion Helix does not provide enough information up front and traps people with loans they may not want! Shame in Helix

Thank you for your communication. As required by Federal law, Helix by Kendall Bank provides borrowers with a Consumer Installment Loan Agreement and other pertinent disclosures, which include the Annual Percentage Rate, Finance Charge, Amount Financed, and the Total of Payments. These disclosures are presented to the borrower and are required to be signed by the borrower in order to finalize the loan request.