ComplaintsforYRC Worldwide Inc.

• Initial Complaint

  05/31/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Regarding Freight Bill ************. I paid $731.39 to ship one 280 lbs skid from Michigan to Denver including residential delivery and lift gate fees. Shipment was dropped off at the end of the business day 4/29 (Friday). Quote date was 5/2. I admit I was wrong, I made a mistake, and I should be punished for my actions. Original quote was through their website and dimensionally based. Revised quote with adjustment was based on class. YRC issued me a bill due for $1251.17 for dropping off shipment on the end of the day one business day before quote. That brings total for one pallet to go 1000 miles to almost $2000. This is nothing more than price gouging. I have contacted YRC 4 times to resolve this and they have declined to let me speak to someone in billing. A manager has also declined to take the call. Customer service representatives state there is nothing they can do. I have shipped approximately 20 times with YRC over the last year. YRC did not incur $1250 more in costs from this shipment moving between Grand Rapids and South Bend during the time between 4/29 and 5/2. I am willing to accept responsibility and pay a penalty for my actions. I cannot allow a company to take advantage of me when I have been a loyal customer. I am seeking a reduction of the $1251.17 balance due to a more reasonable price that is not taking advantage of the situation. YRC will have to decide if they want continued business from me which will far exceed the balance due, or if they want to dig in their heels and exploit the situation. Do the right thing YRC.

  Business response

  06/13/2022

  I show that this has been rerated to the original amount that you had received a quote for --- $731.39.   If there is anything remaining with this shipment that you wish to discuss, I would be more than happy to research.  Just let me know.  

• Initial Complaint

  05/18/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  ordered rear bagger from *** ******** sometime back in August of 2021. Ordered and paid for bagger was shipped to my home address, was the wrong on, ****** *** and they told me to call YRC Freight, and have them pick up and send back to ***, I did this and now YRC wants me to pay $1194.62??????? Bagger was $700.00 and I paid prior too them shipping to me , not sur who is messed up but I owe them nothing, I have received 3 letters stating I have been turned over to ********** ********** ******** ***, I contacted them and explained what happened and they still have been sending. I could use some help getting this resolved, I have always paid my bills but this one is not mine. Thank you **** *******

  Business response

  05/27/2022

  Please let me know the shipping/tracking number that you received the product on and the tracking/shipping number that you sent it back to them on and I will dig into this.  *** should have had you send the product back "collect" to them is my guess.

• Initial Complaint

  05/02/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  A driver delivered a package to our home and ran over our sprinkler manifold, connections and pipes. The sprinkler system is completely unusable and the driver, his supervisor and his Manager will not return our calls to resolve the problem.

  Business response

  05/10/2022

  I will contact the terminal and our safety department to see who can research and respond to your inquiry.

  Business response

  05/27/2022

  Our terminal manager advised me this has already been turned into our property damage department.  Unfortunately this needs to be worked out thru the local terminal but they state it has been reported within the company to review the case.  

• Initial Complaint

  04/27/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  YRC repeatedly falsifies cargo weights in order to charge additional fees, charges us with extra fees for services not rendered (such as adding appointments or claiming residential delivery when delivery was to a commercial business,) and accusing us of not paying invoices - when we cannot even schedule shipments without paying the full bill, first. They have attacked every shipment made thus far in 2022 (January - March, when we stopped using them) and on April 25, 2022, backtracked to shipments from December 2021. YRC is harassing us! It is my understanding that creating paperwork falsely stating cargo weighs significantly more than it actually weighs is illegal. Once they even threatened to withhold our cargo because they decided to add even more extra charges to the shipment (they doubled the weight on paperwork) while it was en route and we hadn't yet paid for those extra charges.

  Business response

  04/29/2022

  Our dock scales are certified by government authorities and recertified on a regular basis.  One shipment reweighted was noted as exactly 400/lbs even.  Another shipment was noted as being exactly 500/ls even.  Rarely are shipments exactly those kinds of numbers.  The 500/lb shipment was found to be 540/lbs.  The 400/lb shipment was found to be 960/lbs.   The shipment weighing nearly 10,000/lbs was found to be 174/lbs heavier than what was noted on the bill of lading.  The company stands behind the weights as displayed by our legally certified scales.  Also, the delivery fee on pro ********** has been removed from the invoice.  

  Customer response

  04/29/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because:

  Most of the issues mentioned were disregarded. 
  Also, ************:  This pallet was between 325 lbs to 375 lbs. It is impossible that this pallet weighed over 900 lbs. The SAME pallet of goods was shipped for both ************ and ************ (going to and returning from Las Vegas,) so why does YRC's records for these conflict? 
  
  NOTE- Weights are rounded UP to play it safe. 
  Pallet - 35 lbs
  Uncoiler- 90 lbs
  Display- 80 lbs
  Pexgun banner- 40 lbs
  miscellaneous tools plus tool bag- 30 lbs
  (2) Pexguns with 3 cases- 35 lbs
  folding chair- 5 lbs
  folding table- 15 lbs
  Computer monitor- 10 lbs
  (2) extension arms- 8 lbs
  Pex tubing- 35 lbs
  
  
  Regards,
  
  ******* ***

• Initial Complaint

  04/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  FRAUDULENT BUSINESS PRACTICE This company is requiring people to sign for freight saying "Goods received in good condition" PRIOR to allowing you to see the freight. If you refuse to say you have received the freight they will not allow you to inspect it. You obviously cannot testify to receiving something you haven't received or even seen but this is how they eliminate their liability. You are NOT ALLOWED to inspect freight without already having testified that it is in good condition. I tried, I drove their, I told them I wanted to inspect my freight prior to signing for it and was told directly that I had to say it was in good condition BEFORE I even was able to see it.

  Business response

  04/08/2022

  You are exactly correct.  The carrier does not get the liberty of opening boxes prior to loading the product on our trailers to inspect the product so consequently the receiver of the goods is going to have the same guidelines.   If there is no visible damage, then the customer must either sign for the goods "as is" or refuse the product if you insist on opening.  The Customer could open the box and it is the wrong color or wrong product in the box and then the carrier is left with product that is unboxed and must be returned to the original shipper.  The law states the carrier has every right to enforce this practice.  

• Initial Complaint

  04/07/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  business picked up a freight from Denver, Colorado, quoted a delivery on April 1, 2022. Every day they quoted a different date, unable to fulfill. Multiple calls produced long hold times, unhelpful reps, everyone giving conflicting and contradictory information about the package. No one cares or apologizes for countless delays; there are not status updates (other than fake, daily changing delivery dates) on site or by phone; agents are rude and unhelpful and I still don't have my cargo.

  Business response

  04/08/2022

  The supply chain crisis is still a reality but there is no excuse for any rude or unhelpful employees.  If you can get me the pro/tracking number I will be happy to see what I can do to assist.  My apologies for your experience.  

  Customer response

  04/08/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  I am rejecting this response because, while supply chain issues and labor issues are, indeed, a problem, other logistics companies have been able to handle much more complex routes and cargo MUCH better at the same time.  This is the first time in this century I've waited for over 2 weeks for a small pallet that's been shipped from so close by... and I still don't have it... and while I thought some of your customer services agents were rude and careless, I got even more shocked when talking to your ********* terminal people...  

  I would love to connect with you to get help. How? I called various numbers of ****** AND *** and no one knows how to get in touch with a person who is responsible for BBB complaints.  One of your agents described your company as "sorry, in this company the left hand doesn't know what the right one is doing"... 

  
  
  Regards,
  *** *** ******

  Business response

  04/11/2022

  I see that we have now coordinated a delivery appointment for Wednesday, 4/13.  While this does not address the delay, I hope we can successfully accomplish this delivery on Wednesday and finally get the product in your hands. ---My apologies for this situation.

  Customer response

  04/11/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  I am rejecting this response because: an “appointment” that was paid for by the shipper is NOT an 8 hour window. 
  

  whatever you are doing is not an “appointment” so please stop calling it that. The fact that you also refuse to give a little of heads up (like a 30 min heads up call from the drive) is another reason to never used ******. I spoke to the shipper and they will be using other companies going forward since ****** lies and doesn’t care about customers. I thought you said you’d help  but you lived up to my expectations of ******   

  
  Regards,
  
  *** ******

• Initial Complaint

  03/15/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  *** ******** ****** received a shipment on 12-27-2021. Bill of lading stated 4 pallet driver only had 2 pallets. Pro number ************. The driver actually called a started a claim. Claim number **********. Waited a couple of days to see if other pallets would arrive. I faxed a claim in on 1-4-22. I received an email with a letter attached on 1-12-22. The email was from ****** ****** *************. She asked for the vendor's invoice. I supplied an unmarked invoice and a copy showing the items I was shorted. I emailed it on 1-12-22. I also downloaded it on their claims website on 1-17-22. Since the 1 email the claims dept has not responded. I emailed ****** on 2-6-22 and called and left a message at the above number on 2-9-22. I emailed ****** freight customer service on 3-7. On 3-8-22 the response was that they would forward it the ****** and her manager. It has been 5 business days and still no response

  Business response

  03/27/2022

  My apologies for the delay.  I see that the company paid your claim on 3/18/22.    Hopefully by now you have actually received this payment.  

  Customer response

  03/29/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  **** ******

• Initial Complaint

  02/28/2022

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I contracted a service from YRC to transport parts to my customer. After 3 weeks, the items had not been received. All information pertinent to date and order number and invoice and evidence of sent items pics before and after are attached. They denied a claim after losing OVER HALF of the items on the pallet and they didn't even deliver the remaining loose items on the same pallet that was shipped, banded, bundled, secured on. There was 1 person, ****, who did all she could and the rest of YRC customer support/service claims department were HORRIBLE and I WILL NOT do business with them ever again. I expect refund for invoice sent on value of items shipped/lost!

• Initial Complaint

  02/13/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On Christmas Day I was in a small car accident, my car was towed, insurance paid my claim to fix my car and my car was taken to my local body shop. I paid for the hood I ordered on January 25th. It shipped the 28th. The original delivery date was supposed to be February 7. Within the course of that week my delivery date changed every single day throughout the week, it went from the 7th to the 14th because my order was sitting for days without moving. So my anticipated delivery date is tomorrow February 14th but my order has been sitting in Harrisburg Pennsylvania for days now and has not moved. I am incurring storage fees for my car at the body shop that is $200 per day. So far I have to pay $1400 in additional charges because of how terrible YRC shipping is and how they just keep peoples belonging sitting in one area for days before it moves. ********* Is the tracking number. This is completely absurd I have never dealt with service this terrible, ever.

  Business response

  02/15/2022

  My apologies for your situation.  The supply chain crisis is a challenge to say the least.  The uptick in COVID and weather impact on the east coast challenged an already stressed supply chain situation and caused ripple effects thru the system.  I see that the shipment is now available for pickup off our dock and suspect someone has already made those arrangements.  The freight shipment should be complete as of today but I fully realize that does not alleviate the problem of the downtime you experienced. 

• Initial Complaint

  01/02/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  YRC was the delivery service for an item picked up on 12/6/2021. I opened the package from the top, but the damage was toward the bottom of package which was not visible from the top. The Pro-no ************ in the amount of $647.23. I reached out to YRC was told to file a claim which I did, and it was investigated, and I was told since the driver hadn’t notice anything oh well. Being there was no notations on the receipt I must have cause the damage. I don’t understand how I would fully know of any damage if it was toward the bottom of item which was a 37” lighted ornament.

  Business response

  01/03/2022

  Yes, the situation you unfortunately have is a "concealed damage".  The freight laws basically address the fact that if it was not an "outward" visible situation, the carrier could have picked the freight up damaged or the customer could have damaged the freight themselves.  When there is no outward sign of damage it is a touch situation.  In some cases, the carrier may decided to accept 1/3 liability using the thought that since no one could have known who damaged it, each party is/or could be partially responsible...the shipper, the carrier or the consignee.  Again, depending on the situation but technically a clear delivery is a clear delivery and relieves the carrier of any responsibility, especially then the product is potentially fragile in nature.  Was it broken when we picked it up?  Was it not properly packaged by the shipper?   I cannot control what our Claims department decides on these but you could possibly ask for 1/3 of the damage paid under those circumstances.  My apologies for your situation. 

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