ComplaintsforYRC Worldwide Inc.

• Initial Complaint

  12/15/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Complainant/consumer purchased a $5,690.45 exterior door from manufacturer ****** on 09.29.2021 who selected Yellow Corporation to ship the product which was picked-up 11.01.2021. The complainant/consumer was notified by Yellow Corporation that the door was damaged beyond repair on 11.10.2021. Complainant/consumer put together documentation and initiated an online claim 11.18.2021. In an 11.28.2021 e-mail, the Claim Resolution Coordinator requested a copy of the vendor's invoice (billing document from "seller" to "buyer") supporting the cost of the claimed merchandise which was provided the following morning on 11.29.2021. despite daily voicemails and e-mails inquiring about the status of the claim and what, if anything, additional is necessary, there has been no response from Yellow Corporation since the 11.28.2021 additional information request.

  Business response

  12/16/2021

  If you can please provide me with the shipment tracking number (pro#) or cargo claim #, I will pull this up and see what I can do.   ~~  ****

  Customer response

  12/16/2021

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  I am rejecting this response because:

  
  The claim number is claim# ****** / pro# **********-1 which were both included in the documents sent yesterday and attached again here.
  

   

  Regards,
  
  ***** *****

  Business response

  12/20/2021

  I see that ****** ****** responded to you on December 15, 2021, noting she was reviewing your most recent updates.  If you don't get resolution prior to 1/1/22, please contact me again.   **** ***********

  Customer response

  12/22/2021

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  

  Mr. ***********:

  I am rejecting this response because: a representative of Yellow Corporation signed the Bill of Lading stating that the shipment (exterior door) was received in good order on November 1st.  My property was subsequently destroyed while in your organization's possession as acknowledged by another company representative at the local terminal on November 10th.  I have been living with a Plexiglass sheet serving as the only the security protection for may family and barrier to the elements for the last 42 days.  I should not have to continue waiting until 01.01.2021 to obtain full restitution of a clear cut claim.  As I shared with Ms. ****** on 12.15.2021, any reasonable individual would be livid if they gave me their personal property worth thousands of dollars, learned I destroyed it, only to have me blow them off and try to mitigate the loss afterward.  Please put yourself in my shoes as the holidays approach with the back door to my family’s home boarded up as I wait in limbo for a situation solely and completely caused by Yellow Corporation.  This is not a business-to-business transaction, I simply a consumer who is currently out $5,690.45 and a door.    
  
  Regards,
  
  ***** *****

• Initial Complaint

  11/29/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I had absolutely nothing to do with the re-routing that U.ship and YRC freight, FastFloors.com, and Florim caused. They sent my tile to Fort Lauderdale, FL when the order was clearly suppose to go to my home address in Melbourne, FL. I confirmed the correct address which was to my house in Melbourne, FL with them several times and even with the shipper himself before the shipment was even picked up. Yet, they are still trying to charge me and send the fraudulent charges to collections. This is even after I was assured that it would be handled and that I would not be charged a penny more for their mistake which was completely out of my control and was a mistake clearly made by the company. They even admitted it at the time that it was their mistake and that I would not be responsible for a single dime more. and have no idea where they got that address. I ordered a shipment from Clarksville, TN to Melbourne, FL. Even the driver from the beginning said he knew it was going to Melbourne and no questions were asked except for to confirm the MELBOURNE, FL address. I confirmed that address with him before he even loaded up the tile or accepted the shipment. So how are you going to sit here and charge someone for something they had nothing to do with? I never provided them with the wrong address that was used without my knowledge. I never approved the destination in anyway whatsoever. My order and contract that I have with u.ship clearly stated my Melbourne, FL address. This is theft and it needs fixed immediately!

  Business response

  11/30/2021

  If you can supply me with the pro # (YRC Freight tracking #) I will investigate this situation for you.   **** ***********

  Customer response

  11/30/2021

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  I am rejecting this response because:the charge needs removed immediately. The shipment number is **********.
  
  Regards,
  
  **** *******

  Business response

  11/30/2021

  The legally binding document we received from the person/company tendering the freight to YRC Freight, provided us with a Bill of Lading that clearly states the freight was to deliver to:

       **** *******

       **** ** **** ***

       ** *********** **  *****

   

  (See attached document.)   Our company is bound to deliver the freight as noted on the legal document.  Your issue with this shipment is with whomever provided that document to YRC Freight.  Our legally binding instructions are to deliver the freight to that address.

   

  
  

  Customer response

  12/01/2021

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  There is no document attached and I saw the original BOL which had my address on it to *** ****** **** ********** ** *****. I also have bumper is emails and the u.ship order which all show the Melbourne address. I also personally spoke with the driver before he picked it up and he confirmed the Melbourne address as well. So no, you did not take it to the address that you were told through 4 different methods BEFORE it was ever picked up and after before it was sent to the wrong address! This is fraud!
  Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  **** *******

• Initial Complaint

  11/15/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I purchased a 10,000 dollar piece of equipment and contracted YRC to ship it to me. The equipment did not have a scratch on it when I bought it the shipment id is ****** I paid $2600 for shipping. Not only did it come almost 2 weeks late but it also came extremely damaged with the bottom half of the pallet missing. The driver had the first person he saw sign the paperwork saying it was in good shape. That person does not even work here. As soon as I saw it I contacted the shipping broker and they notified the company. The estimate from the company that made the equipment to fix is was $5,586.85. They denied it because it was signed off in good condition by someone that doesn't work here and said that it was hidden damage which you could see the thing was mishandled. I have never paid someone to destroy my equipment before and can't believe they will not do anything about it. I will never use YRC nor let one of their vehicles on my property again.

  Business response

  11/17/2021

  I do not have authority to circumvent our cargo claims process.   I would suggest getting a statement from the person that signed for the goods explaining what his role is and why he would have been on the property.  Unfortunately if he signed for the product in good condition, that is the position that will be taken when evaluating any liability.  As it stands, the company would view as "concealed" damage but with some additional information such as the role of the person that signed for the freight, the company may reconsider their position and pay a partial claim under the "concealed" damage position.  

  Customer response

  11/18/2021

  The original claim was denied completely and the transportation attorney I spoke with said to resubmit one more time.  I am trying to give the company every opportunity to resolve this matter without going to court.  YRC had total disregard for my property while it was in their possession.  I would never believe a company that has been around almost 100 years would have such poor ethics.  There was no hidden damage the pallet the machine was on was half missing with the packaging ripped and the machine was bent all up.  I am a small  business that is not happy with being taken advantage of by a large corporation.  The responses I get all say sorry for my loss.  How is that a responsible way to do business?  They also say the most I could receive is 1/3 of the value of the damage.  If we were to run our company this way we would be closing our doors within a month. 
  
  Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  **** *****

• Initial Complaint

  10/25/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  ******* used ************** website to schedule a pick up... ************ connected us with YRC freight... A pick up was scheduled for 10.19.21 between 12p-5p. The driver arrived at 4:57p with a manual forklift to move three pallets, each weighing approx 1,300 pounds. The pallets were packed and ready for pickup in a parking area, on gravel. The driver informed us "that this is impossible, due to the gravel." We were never informed by either ** or YRC that pallets had to be on concrete to be moved. The gravel was level. YRC driver left after 10 mins after he and tried to move the pallets. ******* was left with the three pallets, left in an alley, unprotected through the night unless we moved them. Total street value of the product was $16,000. At 6p ******* was able to get a *****, hire 4 people to disassemble the pallets, and restack into the *****. The job was finished at 10p. We expect reimbursement for ***** and labor ($400.) We had to drop off the pallets in Baltimore.

• Initial Complaint

  10/12/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  My name is ***** ******* and we had a near collision with one of their drivers. It happened on Sunday, January 17, 2021 in Arlington Heights, IL - at around 10AM. It was on ******** **** ****** ***** as your driver was coming off of Route 53 (going North). I want a return phone call from someone on their Safety Staff, and talk with someone who has already heard the complaint. My attempts have been: I called the 888 number on the back of the truck. I initially left a message, and then the person I talked with on the following Monday morning said the message had been transferred to the "Safety Department". I've been in communication with ***** **** from YRC Freight, but Management has not called me back. Looking for common courtesy! And an acknowledgement that their driver was unsafe.

  Business response

  10/14/2021

  My apologies for this situation.  As much as I would like to help, tracking down something that happened in January of this year is less than a needle in a hay-stack.  We have a relatively good chance to piece something together in real time but something from nearly 9-months ago just is not going to be a successful effort.

  Business response

  10/28/2021

  Safety is a top priority for our company.   At the same time we have 12,500 semis.  I have confidence the issue was addressed and our focus is on moving forward.

• Initial Complaint

  10/07/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company shipped our belongings from Simi Valley, CA to Warrenville, SC. Upon delivery of palettes it was immediately visible that there was damage to the belongings. Boxes were crushed and broken, palettes were caving in and falling apart. Plastic tubs split in half. Only 6 pieces of furniture were shipped and two arrived damaged, one antique cabinet was damaged beyond repair and absolutely not replaceable. Additionally, belongings packed with proper wrap in boxes were damaged and crushed. We filed a claim on 7/5/2021. The shipper we used was ***** ******** out of Ventura, CA. When my realtor reached out to YRC on our behalf, they offered a $70 payment to cover the damages. This is unacceptable. We asked for at least the amount to cover the broken antique in the amount of $3,500... I am now seeking that amount plus damages due to aggravation and having to replace certain items.

  Business response

  10/10/2021

  My apologies for this bad situation.  Before I can accurately respond I would need the tracking (pro) number of the shipment.  Generally speaking, any household goods are shipped at a "release value" of 10 cents per pound of product.  If this was shipped under those legal guidelines I realize that does not leave much in terms of settlement.  If you can supply me with the tracking number I can verify 100%.

  Customer response

  10/11/2021

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  I am rejecting this response because:  In response to their request, the PRO No. is ********** -- we have already filed a complaint with the company and they offered us that same 10 cents per pound, which is totally unacceptable.  They said 10 cents per pound for "household" items... well, our antique cabinet that is worth over $3,000 is not what I consider a "household" item... not to mention 10 cents on the pound won't replace anything.  They offered us a whole $70 to settle this complaint.  Absolutely not... which is why I reached out to the BBB... I will settle for nothing less than the $3,000 plus damages to replace the antique cabinet that was destroyed.  We ONLY shipped 6 pieces of furniture, and one was crushed and another one was damaged.  This is unacceptable for a shipping company.  My items were damaged beyond repair.  
  
  Regards,
  
  ****** ****

• Initial Complaint

  09/15/2021

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  This freight company told us our delivery would be here on a set day, and gave us a time frame. Day taken off work to sign for this delivery. 30 minutes before the end of the quoted arrival window, we still had not heard anything and reached out to them again (after several attempts earlier without response or resolve). They brushed it off, as if this was not a big deal to take an entire day off of work for a delivery, and told us they would deliver in the same large window of time tomorrow. It is so unprofessional to not notify a client in a timely manner. When people have to take the day off of work to sign for a delivery, every effort should be made to keep the appointment. This company, especially ***, do not seem to think so. Her response was, oh I should have called you earlier to let you know. Yes. You should have. And you should be able to give a smaller delivery window than 8 hours, especially after you dropped the ball. But they were unwilling to do anything to help.

  Customer response

  10/12/2021

  I have not heard from the business. Our order was delivered, late and damaged. And we had to take another day off of work because they didn't show up in time. Its poor business practice and I think people should know what they are getting into when dealing with this company.
  
  ***** ****  *****

• Initial Complaint

  09/13/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Received on-line quote for freight shipment. Quote I.D. ******** to deliver packages from Tarpon Springs, FL. to a warehouse in Baltimore , MD. Pick up at my location was September 3, with a promised delivery to the Baltimore warehouse by September 8th. Today is the 13th, And I was told my packages will be delivered tomorrow, the 14th. This is unacceptable. the shipment needed to arrive at the warehouse by September 10th at the latest, for inclusion in a container bound for Kenya. I have now missed my shipping window for 2021. I would like a refund, an apology, and a voucher for a future shipment

  Business response

  10/04/2021

  Unfortunately since the onset of COVID and the continuing workforce shortage, along with global supply chain challenges, the company no longer guarantees shipment delivery reimbursement.  That protocol began 3/25/2020 and has not changed.  My apologies for the situation but are not reimbursing for delays. (see attached copy off our website).

   

   

• Initial Complaint

  09/11/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  Date 2/25/21. Business problem: large delivery from a major vendor was made to a dealer in Eagleville, PA who broke up order to ship to small dealers who made their own shipping arrangements. On 2/24/21 we contacted YRC for for pricing to ship two firepits weighing 615 pounds to ********* **. Quote was $236.80 by phone by ******** ****** ***** ************ ** ************ *********. Shipping classification of 92.5 was provided with verbal quote. Truck never arrived 2/25/21. After contacting YRC again, pickup was made 2/26./21. Invoice 474-227761-5 received for $653 & shipping classification changed to 250 an outrageous change. Numerous attempts to contact YRC but no return calls made. 6/27/21 mailed check to YRC for amount quoted with letter of explanation. Check has not been cashed. YRC has turned this over to a collection agency, adding $130.60 collection fee. We also discovered two bases missing from delivery; not discovered until two weeks after delivery.

  Business response

  09/27/2021

  ******** ** *** ****** ******* ***** **** ******* *** *** ********** *** **** ********* ******* ***********
  
  AT THIS TIME I MUST RESPECTFULLY DECLINE THIS
  PROTEST. THE ACCOUNT IN QUESTION HAS ALREADY HAD
  A PREVIOUS APPROVAL CONCERNING THE APPLICATION OF
  PROPER NMFC S ON THEIR BILL OF LADING AT TIME OF
  SHIPMENT. SINCE THIS WAS PREVIOUSLY COVERED WITH
  THE ACCOUNT NO ADDITIONAL ALLOWANCES ARE
  PERMITTED. THE CUSTOMER MUST PROVIDE VALID NMFC S
  WHEN SHIPPING.
  Thank you,
  

  Customer response

  09/28/2021

  *** ****** ** ** ******** **** ****** ** * ****** *** **** **** ** * ****** *** *** *** ********* *** ********* ** ** ****** ** ******** **** ********* **** ** ****** ** ******* ********** ********** ********
  
  I am rejecting this response because: the response  is unclear. We are a very small company which requested a freight pickup in PA to be billed and delivered to us, and were quoted a price of $236.80 for the items to be shipped. We simply don't understand the reason for their declining. This price was provided by phone on 2/24/21 for a pickup on 2/25/21 which they failed to do. The pickup was made on 2/26/21 after another phone call initiated by us. All we are asking is for them to honor the quoted price given to us.
  
  ******** ***** ****

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