Business ProfileforThe Movers-McKee Movers

On October 22, 2022 we hired THE MOVERS to move us. We had a quote for our move for 4 movers for 8 hours. 3 movers arrived with out any identification from THE MOVERS ( They showed up in a *****, Not wearing tshirts with company name as the website shows - no business cards etc). Infact, the lead mover showed us his card his name was ******* ******** from *** ****** * *******. He said that he was helping The movers. It was in poor business in my opinion that I was not told in advance that movers would be coming in a ***** vs. The Movers truck. ******* complained the entire day because he was told it would be an easy move and he wanted to get the ***** back by close. The main issue I want a refund for is regarding a misunderstanding regarding wardrobe boxes. I did not know that if they ask you how many you will have that meant you actually have them- I assumed they would bring them! Since that was not the case We ended up having to move several closets filled with all of our clothing and shoes etc. because they supposedly can't move if not properly boxed up. They also did NOT move several boxes out of our basement after multiple times of being told of what was to be moved. They damaged our furniture, our walls and STOLE 4 pairs of mens shoes. We filed a complaint and they turned it over to their insurance company but since we didn't take out a special type of insurance we will not be reimbursed for the damaged furniture . So they can damage our items, not do the work they were hired to do and get away with it and the main mover was rude and disrespectful. I called the owner of the business (**** *****) several times the day of the move and he never called me back. The next week I called and finally he called me back. I even told him that he had poor business to NOT call me back. once my check cleared his bank he has not returned any of my calls and now I believe has blocked my number. We are DUE a REFUND for hours of work that we had to do moving closets of clothes up and down stair cases that we did NOT plan on. WE paid THEM to do that but since they didn't have wardrobe boxes they would NOT move any clothing that wasn't boxed up. Which was funny because they OFFERED to move all the MENS GOLF SHOES that were in individual boxes NOT packed in big boxes which made it so easy for them to take the 4 expensive shoes. However, that is NOT what this complaint is about as we can't get any where on that issue. But we can get somewhere with the fact that we paid them to MOVE items that were NOT moved. We paid the movers over $2230 to move us. I have tried to resolve this with the owner **** ***** and he has NOT tried to make this right. They advertise they are a family owned business. I would NEVER treat anyone in my family this WAY! Please let me know what else you need. I sent a 17 page complaint with photo graphaphs and receipts of the stolen and damaged items and walls to **** in November. He did forward to his insurance company but like I said nothing is being resolved on those issues so the only thing that can be resolved is the actual payment for services we did not get.