Business ProfileforMoving Proz, LLC

If I could give this company zero stars, I would. Our recent experience with them was nothing short of a nightmare. On the day of our move, the movers got into a loud and heated verbal altercation right in our front yard. For a solid three minutes, they screamed profanities at one another, completely oblivious to the fact that our neighbors and my 2-year-old son could hear every word. The situation escalated when my husband went outside to try to calm things down. Instead of resolving their issues, one of the movers turned his anger towards my husband, yelling profanities at him as well. To make matters worse, immediately after this confrontation, the movers got into their truck and drove away—taking our entire house's worth of belongings with them. They left without any communication or explanation, leaving in shock and disbelief at what had happened. When we followed up with Moving Proz customer service team, they seemed confused as to why we were calling to issue a complaint. They informed us that the movers eventually showed up to move our stuff in, completely disregarding the fact that they had driven off with our belongings with zero communication to us. We were offered a mere $100 compensation off our nearly $2,000 move. They seemed to think this was fair compensation since the move was completed as planned and we were "only yelled at and not physically hit." After numerous attempts to reach out and having to re-explain the situation each time, we have yet to hear back from them. This company has caused so much stress in the already stressful process of moving, and their complete lack of professionalism and customer care is appalling. Their dismissive attitude towards our complaint and inadequate resolution offer further highlight their unprofessionalism. Save yourself the headache by choosing a reputable and reliable moving company. This experience has been an absolute disaster from start to finish.

Lauren, I apologize that two men in your crew argued in such a way. We have appreciated the opportunity to work with you on a fair resolution. We remain committed to doing so. Hot days and manual labor can sometimes mean patience falls short and in this case the way our guys handled that lack of patience with each other wasn’t appropriate nor an accurate reflection of how we are committed to showing up on moving day. Our goal is to reduce stress, not add any to it in any way. I know the movers apologized to each other and to you and your husband on site. When we spoke with you during the move we took full ownership. We have taken steps to appropriately address this with two men from your crew. We are truly sorry about your experience. We will reach out to continue the conversation.