Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Petland has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Petland

      7911 W 151st St Overland Park, KS 66223-2124

    Business ProfileforPetland

    Pet Supplies

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    7911 W 151st St, Overland Park, KS 66223-2124
    BBB File Opened:
    6/2/2011
    Alternate Business Name
    • Pets Overland Park, Inc.
    Business Management
    • Mr. Luis Marquez, Owner
    Contact Information

    Principal

    • Mr. Luis Marquez, Owner

    Customer Contact

    • Mr. Luis Marquez, Owner

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/31/2024

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    On March 28th we went into the Petland in Overland Park Kansas. We held two puppies and after telling the general manager, who was trying to convince me to buy the puppy, that I needed to think it over and pray over it he told me that they finance it and that he could show me how much my monthly payments would be and they have many lending sources. I told him that I just wasn’t sure if it was the right time and he told me to just let him show me how low the payments could be. I reluctantly said ok. Then he sent a lady over to get some information from me. Never once did they say they were applying for a credit card on my behalf! After asking a few questions she walked away to talk to the general manager again and then they came back and said they were sending me a link to my phone that would allow me to finish filling out the needed paperwork to see what kind of payments I could get. I read the link which said there wouldn’t be an inquiry on my credit report and that I would get to choose to accept the loan at the end or decline it. I filled it out and at the end I chose to decline the loan. The general manager began to get upset as I explained that the interest rate was way too high and that I had other plans for my money. He became very rude and pushy so I gave him the puppy and told my daughter we were leaving. An hour later he calls me, tells me the district manager told him that the credit card has a special on 0% interest for 24 months. I explained again that I would need to think it over but it really wasn’t a good time for me. On Saturday the 30th I got an email saying “********* welcome to your ******* ****** ****!”. I called the card and told them I never opened a card with them. They said I had to call the store. I called the store number which lead to a call center who transferred me to a voicemail. I called back and was able to talk to the manager who told me I gave my SSN so too bad and hung up. I called again, talked to the district but no help there.
    Read More

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Etagegn O

    1 star

    12/17/2023

    I went in there to look at a dog that they told me was available, but he wasn’t there when I arrived. I met my current puppy and asked them for the price. They said over $4,000.00 . On the camera you can see me in destress. I cried because of the uncomfortable outcome of me going to simply look at a puppy and finance. Thanks but this place is not something I can afford to take a puppy at that price at the moment. I was looking to put less than $500.00 today.” I was cornered to purchasing this puppy by them making a call to loan lenders and the “Petland owner” who claimed had a better offer based on my income but that wasn’t the case. I am stuck with two loans and a financial destress. I also took a day on my weekend to do an our visit at Petland and I didn’t leave the place for five hours but the camera footage shows me making multiple attempts to leave like the rest of the customers. I felt stuck! The puppy is cute but not worth a 4,000.00 and a debt.

    Petland Response

    04/09/2024

    At the time of purchase, the customer was given documents with important information, which includes information on our business's limited warranty for the customer. There are specific instructions for the customer in said documents, and requirements that must be followed for effectiveness of the limited warranty. Said instructions and requirements were not followed by the customer. The business has not done anything wrong, and has acted according to the limited warranty provided to the customer.

    Local BBB

    BBB of Midwest Plains

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.