ComplaintsforDestination Properties Inc.
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Complaint Details
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Initial Complaint
09/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
There has been a recurring issue with water leaking into the back room from outside for the past 3 years. Sealing the crack in the foundation didn’t fix it, and it caused significant water damage, mold, and mildew on the baseboards, exterior wall, and under the carpet. It has progressed to the point of snakes entering the home through the exterior wall. I have put in multiple maintenance requests, sent follow-up emails, and called multiple times over the past 4 months and they still have not fixed the issue and won’t return my phone calls asking for an update. Mold in the home is not safe period, but an immunosuppressed individual lives in the home and we are worried about their health and safety.Business response
10/12/2023
I apologize, Previous management did not handle the situation correctly. I was not aware of the severity of this issue until this complaint. Newer management is in place now and we also have more help in maintenance department now. I was made aware of this complaint on 10/12/2023, we actually already had someone scheduled to go out to the house tomorrow 10/13/2023, to start putting a permanent fix plan together. We will get this situation corrected.Customer response
10/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******
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Contact Information
7715 Shawnee Mission Pkwy Ste 100
Overland Park, KS 66202-3198
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.