ComplaintsforHonest Abe Roofing Kansas City
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/07/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I contracted with Honest Abe last summer to help restore a rental property. We agreed that they would: - replace the roof - replace the gutters - refinish and repaint the plaster walls in the interior All of this was guaranteed to be completed for $20,000. I chose Honest Abe, turning down lower cost bids on the job, because they promised to guarantee their price and excellent customer service. The roof and gutters were done quickly, but the company was not prepared for the final job. I experienced many issues: - they required more money ($3500) to finish the job, despite their guarantee - they missed deadlines repeatedly (at least five times), causing my renters to delay moving in and forcing me to lose rental revenue ($600) - they fell out of communication for long periods of time and failed to respond to calls and questions - they did not complete the job as originally described; they were supposed to leave the original trim or replace it with a similar quality material - they damaged the property (broke a window which fell out while removing the trim) and did not fix it - they offered financing, but the additional cost to the project required a vastly higher interest rate than originally promised Attempts at resolution - I asked for monetary compensation for the poor work; I was promised a return call (on multiple occasions) which never came - the company changed owners, and I was told that the new owners would take better care of me - I have called an embarrassing number of times, simply asking them to fix the broken window (not mentioning the poor work) - I am now asking for a refund for the trim job (not completed according to our agreement and not possible to be fixed without starting the job over) and compensation for the window (still unrepaired). - I estimate that the redoing the trim job would cost around $4000; the window repair around $400; and the one month uncollected rent is $600. I am asking for a $5000 refund.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.