Business ProfileforGlobal Connections, Inc.

My wife and I signed up with this vacation package back in March for a total of 23K with $5K down payment and a remaining balance of $18K. Throughout the entire presentation the representative continued to state this vacation could be cancelled at anytime. We received our VIP number and logon information about two weeks after signing up. Once we signed up using our VIP number we were finally able to check the prices of these so-called cheap vacation packages and at that point realized we were not saving anything at all. The VAO representative told us to contact them if we needed assistance booking trips, prices, etc. Since that time we received two quotes from VAO which were the same prices as trips we had already booked prior to signing u with Global. We called two weeks ago to have prices sent to us on an upcoming trip and have not received any calls nor emails back. We called the concierge multiple times since March trying to cancel this membership and have gotten the runaround and nasty attitudes. On May 20, 2024 we contacted **** Stout "Director of Membership Administration, first off he was very condescending and profoundly stated that he would not cancel the membership and he was the only one who could do so. **** was sarcastic and facetious during the call and portrayed the same behavior as the customer service representative while inquiring about cancelling and continued to talk over us. Global is asking 60% to cancel the membership, when in fact we have paid $5K and have not used the service and don't intend to use the service because it serves no benefit to us. Global and its staff are friendly when they are trying to get you to sign up but are the nastiest individuals when you try to cancel.