Business ProfileforHill's Pet Nutrition, Inc.

Purchased my ZD prescription food for irritable bowel. Dog has irritable bowel. Fed hills for 2 years over ****** prescription. Disappointed in hills. Ugly disgusting irrational customer service. Customer service agent woman promised me she would refund me then changed her mind. Told me she would send me a coupon to replace bag of food which cost $109 for 17 and a half pounds. At the end of the half an hour interview she then changed her mind to send me $10 off my next 10 bags. Are you kidding me? I have to buy $1,000 food before I break even? If this is the way hills manipulates and abuses customers I will go to ****** instead. I want my $109 return to me or my entire bag of food replaced with one coupon that will cover an entire bag not $10 off forcing me to buy 10 bags to break even. This woman should be fired for her manipulation of me promising to help me don't worry Mr so-and-so don't worry don't worry I'll take care of you and then doing the used car salesman routine. Why would you treat a good paying customer like a piece of garbage? We are the reason this company is in business. I want my 17 and 1/2 lb bag of ZD prescription diet replaced. It started because I got a bad bag and customer service promise to replace it. I am a good paying customer I am a retired senior citizen and I don't appreciate being treated this way. The customer service agent was extremely sarcastic and condescending