5 Customer Reviews
Review from Stacy P
1 star05/07/2024
Hills is refusing to release the IODINE levels in Hills kidney joint and mobility dry cat food which is a huge issue for a cat being treated already for hyperthyroidism. When I had called the rep stated that they don't have access to this information but can provide the contents for the hills Thyroid dry. I need to know the EXACT AMOUNT OF IODINE IN THE KIDNEY JOINT AND MOBILTY BEFORE I TAKE ACTION LEGALLY. DO YOU REALIZE NOT PROVIDING THIS INFORMATION OR I SHOULD SAY REFUSING CAN BE FATAL TO CATS? THIS POST WILL ALSO BE STREAMED TO OTHER SITES TO PREVENT ANIMAL DEATH!Review from Elizaveta T
1 star02/23/2024
Very upset with Hill's cat prescription food. Completely predatory pricing policies. I was told my my vet in 2021 to by C/D rx food for my cat. Price in 2021 was $55 per 24 can pack. Just now there was another increase and price is $76! It seems that in past year there was price increase every few months. That is 28% increase since 2021! No inflation was 28% and consumer wages didn't go up 28% either. Yet, I feel that quality has gone down. I seen some tendon like particles in the cans that I never saw before. I completely not ok. So disappointed and I am not sure how we can afford buying this food.Review from William T
1 star01/26/2024
I have been feeding my yorkie terrier the hill's science dog food for years just bought a big bag in 11/23 and its the same dog food bit something is wrong with it evertime my dog eats it he throwsup and upset his stomach so I give him some purina dog food no issues he goes back to normal my vet told me to use this dog food years ago now I still have this bag of have to be toxic dog food and receipts of my purchase I want answers from this company I am glad to send a sample to have it analyze please help me know what is Hills science dog food next step are on this issuesReview from Rainelle M
1 star04/16/2023
This is the THIRD time I have received Hills Science diet I/d low fat regular pate’ canned dog food absolutely ALL dried out and my dog will NOT eat it. I spent over 50.00 on it and it’s unusable. The first 2 times it happened I was sent coupons. I just want my dogs food to be edible. It’s a prescription diet and it’s medically necessary for my dog. It was purchased at my Veterinarian office. I want a response and no explanations about sourcing ingredients and covid.
Hill's Pet Nutrition, Inc. Response
04/17/2023
We are certainly disappointed to hear of your experience with Hill's Prescription Diet i/d low fat canned dog food. Quality and safety are very important to us. A dry or even crumbly canned product can be the result of exposure to very cold temperatures during transportation and distribution. We want to assure you that this consistency variation has no effect on the nutritional value of the food. Every truckload of canned product leaving our canning facility uses thermal blankets during the cold weather months as well as canned product receives priority upon arrival to our distribution centers. We offer a 100% satisfaction guarantee on all of our products. If you would like to, please take the unused portion back to the place of purchase for a refund or exchange. Please feel free to contact us toll free at 1-800-445-5777 M-F 8AM-5PM CST if you need any further assistance. Please refer to ticket number 2232910.Review from Ginger F
1 star02/28/2022
I have been feeding my cat only with Hill's science diets and this morning I found a chunk of strange things in the wet food. It was urinary hairball control for adult cats. I would like to upload photos to prove but i dont see any button for it. If Hill's science wants I can provide the phots of it. I am really upset since it could be fatal for my cat who had a huge surgery of cutting off some of his organ for stuck things in his belly a couple of years ago. I am wondering how Hill's science is managing quality control.Hill's Pet Nutrition, Inc. Response
03/02/2022
Thank you for contacting us. We are disappointed to hear the ************ Urinary Hairball Control for adult cats did not meet your expectations. Although it is difficult to be sure, the material which you found sounds like it relates to the ingredients which are used in the product.
All of our products are 100% satisfaction guaranteed. If you would like to take advantage of this guarantee, please return the unused portion of the product to the place of purchase for a refund or exchange.
Hill's demands compliance with current Good Manufacturing Practices (cGMP) and Hill's own high quality standards that ensure your pet's food is produced under clean and sanitary conditions. Product quality is continuously monitored and electronically documented through on-line quality checks throughout the manufacturing process. Each year, we conduct thorough Quality Systems audits for all of our manufacturing facilities to ensure we continue to meet the high standards your pet deserves.
We would encourage you to reach out to us directly at **************, Monday through Friday, 8 AM to 5 PM CST, so we can complete a full report and capture those photos.
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