Business ProfileforPratt City Ford

I purchased a 2016 Ford ************ in August, 2022. I identified several issues with the vehicle within the first few hundred miles. I brought these issues up to the dealer I purchased the vehicle from. The Service Manager, Chris ****** informed me that I was covered, that he would order the parts needed; i.e. Heated Seat replacement parts, Electronic Power Steering Module, Water Pump, Power Liftgate Actuator, etc. Chris ****** called me and informed me that he ordered the parts needed and that we would need to schedule a time that works for both of our schedules to get my vehicle in for service. I live an hour and a half from the dealership and my work is two hours 45 minutes from the dealership. I informed him of this and he told me no rush, that we will get it taken care of. In the meantime, my engine overheated multiple times and I was forced to take the vehicle in to another Ford Dealership who told me I needed a new water pump. They told me they could order the parts and have it installed and they even gave me a loaner vehicle. I asked them about fixing the other issues and the service advisor told me that they would call Pratt City Ford and find out. The service advisor later informed me that Pratt City Ford already had the parts ready and would complete the repair there. I continued working with Pratt City Ford and Service Manager Chris ****** to get the repairs done. I was worried about my warranty expiring so I asked Chris about this and he said since I brought the issues to their attention before my warranty expired, I would still be covered. When I was finally able to get my schedule aligned with the service department, I was informed that I would need to pay out of pocket since I had exceeded the mileage on my warranty. I have multiple recordings between myself and the service department manager and his assurances that this would be fixed with nothing out of pocket.