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ComplaintsforSewerworks LLC
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Complaint Details
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Initial Complaint
07/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Discovered with another plumber, pipes broke under house via large water bills during the summer.. He recommended I contact Sewerworks to replace/fix the problem. About 9/25/2023 ******* came and looked over the problem. Sewerworks, ******* Weir, (###-###-####) & son, *******, ( ###-###-####) sent me on Estimate 9/29/23 to replace pipes, in attic, replace water heater, and repair "damages" to walls.ceiling and home in a few days with a 1 year all guarantee. I paid ******* $3500. on 9/29 to buy supplies and start work. Since pipes now going in attic, I repeatedly asked ******* If they would not freeze up there and he repeatedly said it would be OK. But they DID freeze this past winter. ******* put a heater in the attic to defrost pipes and it is stilt there.! Called several times but they were always busy and could never get back to me. Talked to him about insurance, during work stages, so he knew ***** **** would look over the situation but SF refused to pay. They didn't SEE any damage. ***** Home Safe Protection Plan also cannot even pay part of my claim because Sewer Works will not send the information to them to back up my claim. ***** has even called them and left messages but they don't respond. I would like substantiating backup for my claim from Sewerworks, I PAID Waterworks IN FULL on 10/10/2023. With backup, I could possibly protest SF's refusal to pay (I've been a customer of theirs for 20+ years). { I guess I should have let the floor cave-in and then SF would SEE the damage} And ***** would consider the claim also with backup.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.