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Complaintsfor24/7 Travel Store
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Complaint Details
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Initial Complaint
06/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My daughter, ***** ******* stopped at the Maple Hill 24/7 Travel location on 3/8/23 for gas. When looking at the credit card statement, she was charged a flat $100.00 charge. Her car was not completely empty at the time but she did fill it to full. Her car holds 15.1 gallons. To put that into perspective, that equates to over $6.62/gallon. We have contacted both 24/7 and Discover several times in regards to this. Discover has been told this is a legitimate charge. When we have called 24/7, we have been given several different stories. We were told once the charge showed it was made inside the store. Another time we were told it was made at the pump and she charged 33 gallons to the card. Her car holds 15.1 gallons of gas. The truth of the matter is she made the charge at the pump, it wasn't anywhere close to $100 charge, and she only went into the store to use the restroom. After 24/7 told Discover this was a legit charge, I called the store and spoke to Bryce, who is a manager at the store. He told me he would call me back after talking to his manager, ****** That never happened. So, I called and spoke to ****** She told me she was going to look into this charge. That didn't happen. I called a few weeks later and she gave me the same story. No one at that store has a vested interest in this charge. No one cares. I called corporate and no one answers. I had to leave a message. The problem is this is not an accurate charge and now my 19 year old daughter has to pay the charge. She will have to work hours to pay for a charge that is not even something she made. This is not right and disgusting. I feel they are taking advantage of a teenager. Not to mention, a flat $100 charge alone is suspicious. If I felt this charge was a legitimate charge, I wouldn't be spending so many hours fighting for this to be right.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.