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Complaint Details
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Initial Complaint
06/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Bath Fitter installed a shower about 10 years ago. Now the shower will not turn off. There are no cut offs to the shower installed. I have had to cut off all water to bathroom. Of course it happens on a Saturday night. Bath Fitter does not have 24/7 number to call for service. If you install plumbing, and don’t install standard or any cut offs to the shower, there should be an emergency number. I had to knock down the wall in bedroom, just to check that there were no cut off valves hidden in the wall. My parents were sold this piece of ….. and hated it. Now I get the pleasure of dealing with more incompetency.Business response
06/11/2023
I am sorry about her experience last night. In response to her direct complaints I can do so. We do not have a 24 hour hotline but we do have a call center that answers and responds to people on the weekends. She just needed to call our 1 800 number and they would have gotten to me this morning. Her statement that we installed plumbing parts without safeguards is 100% incorrect. We installed a Moen 63150 valve which intact does have shut offs on the face of the valve which are exposed when taking off the escutcheon plate that is held on by two screws. That valve also has a cartridge that can be removed after turning off the shut offs and will correct the initial problem that she had with the handle not working correctly. All of this information is left behind on the install day in case of a situation like this which does happen some times and we make sure the customer is aware of how to handle it. The fact that she inherited the shower from family or the fact that 10 years has gone by could have inhibited her from having the care and cleaning guide. I would appreciate this review redacted because her claims are incorrect about the plumbing. I have never been in touch with this customer and if so I would have tried to resolve any other issues that they had throughout the years but have never been contacted.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.