ComplaintsforVonetel Communication Service
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Complaint Details
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Initial Complaint
05/29/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
On April 10, 2024 my computer was "frozen" with a virus. I researched ********* Support and called the number provided **************. I was connected with a "partner" company VONETEL. They did fix my computer when I purchased a 1 year support agreement. I have since attempted to call the number provided only to get nothing but a dead phone or to be put on hold forever with no answer. I checked and saw that BBB has them listed as a accredited company, but i am afraid that someone is using the name to scam people.Business response
05/29/2024
Hi *****
Sorry for this bad experience with our tollfree lines . sometimes we receive a large number of calls and thats why many calls goes to voicemail , you can call directly to our manager ***** cell phone number ************ in case of any issue , we tried reacing you today on given phone number but its on voicemail , looking forward to hear from you soon . Thanks
Customer response
05/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ********Initial Complaint
04/14/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Date of transaction: 2-10-23 Tech: ****** ********* ****** ****** **** *** ************** ******** *** ***************** Received that order #**** was received and was being processed. Plan: 3 Year of Security + Support Total $299.99. Paid by credit card 2-10-23 first installment of $149.99. Remaining balance : $150.00 Due on February 16th 2023. ORDER NUMBER:**** DATE: FEBRUARY 16, 2023 TOTAL PAID: $149.98 PAYMENT METHOD: CREDIT CARD.. BALANCE DUE $0.00. CALLED VONETEL REGARDING SYSTEM PROBLEM ON 4/11/24. SPOKE WITH TECH PAUL, WAS ADVISED THAT I COULD USE MY COMPUTER, BUT TO REMOVE HACKERS, IT WOULD COST BECAUSE MY SERVICE HAD EXPIRED. I TRIED TO ADVISE HIM OF THE PURCHASE OF THE 3 YEAR SERVICE PURCHASED ON 2/10/2023, HE TOLD ME NO. I TRIED TO ADVISE HIM OF THE 2 CHARGE CARD PAYMENTS AND WHO I SPOKE WITH BUT HE WOULD NOT ACCEPT WHAT I SAID AND WOULD NOT ACCEPT MY ORDER NUMBERS AND WHO I TALKED TO. BEFORE I COULD ASK FOR SUPERVISOR HE TERMINATED THE PHONE CALL.Business response
04/26/2024
Dear ********
we apologies for the experience with our world class support
call us again and ask for our supervisor ***** and we will fix it without any charge , actually as we have 2 orders into our system and paul was able to see the one which was only for a one year support , call us and we will take care of the issue , Call and ask for Supervisior ***** . Thanks
Customer response
05/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Sincerely,
******** ********Initial Complaint
05/11/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
On March 14, 2023 I dialed a ********* ******* ******, as my computer was hacked. It was addressed by a "partner"' company: ******* ************* Services. I gave them access to my computer and they got it working after I signed up for a 3 year service protection in the amount of $399.98 which I paid for with my Credit Card. Since then I spoke with some **** ***** staff at **** *** and they said this was a scam and not a ********* Partner. Is there anything you can do? Thank you in advance.Business response
07/06/2023
Hello ******* *******
We are really sorry for the delay in your refund. The main office is mailing if out today. Again we are sorry in this falling through the cracks.
***** ******* ******* ************* ************ *****
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.