![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforVonetel Communication Service
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/29/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
On April 10, 2024 my computer was "frozen" with a virus. I researched ********* Support and called the number provided **************. I was connected with a "partner" company VONETEL. They did fix my computer when I purchased a 1 year support agreement. I have since attempted to call the number provided only to get nothing but a dead phone or to be put on hold forever with no answer. I checked and saw that BBB has them listed as a accredited company, but i am afraid that someone is using the name to scam people.Business response
05/29/2024
Hi *****
Sorry for this bad experience with our tollfree lines . sometimes we receive a large number of calls and thats why many calls goes to voicemail , you can call directly to our manager ***** cell phone number ************ in case of any issue , we tried reacing you today on given phone number but its on voicemail , looking forward to hear from you soon . Thanks
Customer response
05/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ********Initial Complaint
04/14/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Date of transaction: 2-10-23 Tech: ****** ********* ****** ****** **** *** ************** ******** *** ***************** Received that order #**** was received and was being processed. Plan: 3 Year of Security + Support Total $299.99. Paid by credit card 2-10-23 first installment of $149.99. Remaining balance : $150.00 Due on February 16th 2023. ORDER NUMBER:**** DATE: FEBRUARY 16, 2023 TOTAL PAID: $149.98 PAYMENT METHOD: CREDIT CARD.. BALANCE DUE $0.00. CALLED VONETEL REGARDING SYSTEM PROBLEM ON 4/11/24. SPOKE WITH TECH PAUL, WAS ADVISED THAT I COULD USE MY COMPUTER, BUT TO REMOVE HACKERS, IT WOULD COST BECAUSE MY SERVICE HAD EXPIRED. I TRIED TO ADVISE HIM OF THE PURCHASE OF THE 3 YEAR SERVICE PURCHASED ON 2/10/2023, HE TOLD ME NO. I TRIED TO ADVISE HIM OF THE 2 CHARGE CARD PAYMENTS AND WHO I SPOKE WITH BUT HE WOULD NOT ACCEPT WHAT I SAID AND WOULD NOT ACCEPT MY ORDER NUMBERS AND WHO I TALKED TO. BEFORE I COULD ASK FOR SUPERVISOR HE TERMINATED THE PHONE CALL.Business response
04/26/2024
Dear ********
we apologies for the experience with our world class support
call us again and ask for our supervisor ***** and we will fix it without any charge , actually as we have 2 orders into our system and paul was able to see the one which was only for a one year support , call us and we will take care of the issue , Call and ask for Supervisior ***** . Thanks
Customer response
05/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Sincerely,
******** ********Initial Complaint
05/11/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
On March 14, 2023 I dialed a ********* ******* ******, as my computer was hacked. It was addressed by a "partner"' company: ******* ************* Services. I gave them access to my computer and they got it working after I signed up for a 3 year service protection in the amount of $399.98 which I paid for with my Credit Card. Since then I spoke with some **** ***** staff at **** *** and they said this was a scam and not a ********* Partner. Is there anything you can do? Thank you in advance.Business response
07/06/2023
Hello ******* *******
We are really sorry for the delay in your refund. The main office is mailing if out today. Again we are sorry in this falling through the cracks.
***** ******* ******* ************* ************ *****
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.