ComplaintsforLeon Flooring LLC

• Initial Complaint

  09/28/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Leon Flooring started a bathroom renovation in early August which included bath tub and vanity install, new tiled showers, and tiled flooring. The majority of the project has been completed. I paid the full invoice 3-4 weeks ago even though I was waiting for the shower door to arrive. Owner agreed to install once it arrived. Door was delivered 3 weeks ago. Owner agreed to install it as well as clean out concrete that was dripped into our floor vent. We scheduled initially for 9/23. I texted 9/20 confirming that he was coming and he did not respond. I texted 9/23 to ask him when he would show up. He did not respond. He did not show up on 9/23. Did not answer or return my call on 9/26. My wife reached did reach him by phone once and owner said he would come 9/27. He no-showed us again and has made no effort to contact us. We just want the floor vent cleaned out and shower door installed.

  Business response

  09/29/2021

  I was the 4th contractor-per customer, to work on this project. I gave customers an unheard of price because I genuinely felt bad for their circumstances. I had already done another project for them in their home which they raved about. So I did not see any issues with helping them on this next project. Through the process they added and changed some things that extend my stay, but I was ok with. Customer said to add any charges that needed to be added to do the work. Mid way the project, he added this shower door he said he was going to order and asked me if I could install, again, not on original invoice nor was there a charge for that yet. I said sure. The door did not arrive when I completed the job and I asked him to let me know when that did I would try to accommodate him. I even offered to pick up said door when it finally did come in, but he said he would do it, ok. We are booked up for about 3 months so I said I would get to it after a job. We got backed up and I was unable to get out on the original date we discussed, I spoke to the wife and moved the date to a Monday. Again, this was going to be done after I finished my day. That Monday, I received a message from homeowner with a bad attitude when the day was not over yet. I had every intention to go by that day, but felt no need to be talked to in a certain manner especially when I’ve gone out of my way to do a great job for them at a price I felt was amazing due to the horror stories they told me. After being told to charge what I needed to to get the job done correctly, I still had a difficult time collecting since they wanted to say they didn’t want to pay the charges. After some back and forth, I was able to get the balance owed which was still a price they got a steal for.

  I want to go back and clean out a vent some self leveler made its way into, but I never did charge to install a new shower door and although I did tell him that would be a separate charge I feel he is wanting me to do this so he can turn around and refuse payment. If I can get payment before install I would happily install that for him and clean out that one vent I can take a shop vac to. 

  Customer response

  09/29/2021

  *** ****** ** ** ******** **** ****** ** * ****** *** **** **** ** * ****** *** *** *** ********* *** ********* ** ** ****** ** ******** **** ********* **** ** ****** ** ******* ********** ********** ********
  I am rejecting this response on the principle that the Owner has chosen to use his response as an opportunity to make me out to be a difficult customer. The idea that he had difficulty collecting invoice from us is an absolute fabrication. I have invoice receipts and text messages that confirm this. When we received the final invoice, I had questions about the extent of the upcharges, as they totaled $1300 over original invoice. We told owner that we agreed with many of the charges as we did indeed add some additional details, but disagreed with being charged $150 to remove a toilet, which should have been part of the original quote in the first place. In no way did we suggest that we would not pay him. We paid the full invoice without difficulty two days later, and only two days as I was waiting for money to transfer to my account (which I told the owner, and he expressed understanding). I appreciate him giving us an "unheard of" price, but no one asked him to do this, and certainly I would not have had him do this if I knew he would use it against me to judge my character. To assume that he would have difficulty collecting on shower door installation is ridiculous, and baseless. I take exception to contractors who make baseless claims and assumptions like this - something that our previous contractor did to protect their image after our horrendous experience. My wife and I were respectful, professional, and patient throughout the project, and owner knows this. We regularly expressed our gratitude and relief that we finally had a functioning bathroom after nearly 10 months of problems.

  I am no longer requesting that owner install the door, nor clean the vent where a significant amount of floor leveler was dripped into the floor vent during the project.

  I will be happy to resolve this complaint once owner claims some accountability for no-showing us on two occasions, and not responding to my attempts to contact him.

  
  ******** ******** *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩