Business ProfileforGuaranteed Foods, Inc.

I am writing this as an update to my experience with Guaranteed Foods. I was contacted by a customer service representative to discuss my concerns about the food serving sizes. I told them that I have food items that I don't normally eat and an abundance of ground beef and ground turkey. They were willing to make an even exchange for the food that my family will eat. The following Monday I was visited by two customer reps because they wanted to understand my concerns. I told them that I felt better about the food servings since they made the exchange but still felt that I may run out before the 6 month trial period. They asked if there was anything they could do to keep me as a customer and I said no and explained that I received 2 bills. 1 for the agreed upon food items and 1 for the freezer for a total of $2,595.00 which I didn't agree too. I told them I called to get clarity and was told "well that is what you signed". She apologized and said the agreement is only for 6 months totaling $519.00. I showed them the invoice and they took a picture of it and sent it to the president of the company. The president called me and apologized for the incorrect billing and assured me that I would get my money back and was more than willing to give me a full refund with the exception of the 1st mo if that is what would make my happy. We got everything straightened out and he even told me to contact him directly if I needed anything else. I am happy to know this company was willing to get down to the root of the problem and rectify the issue. He acted with great integrity which is very impressive in this day and age. Nice work on redeeming my customer experience.