ComplaintsforCreative Impressions, L.L.C.

• Initial Complaint

  02/23/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  In June 2023, Creative Impressions & I agreed to the following remodel of my house: 1) redesigning the kitchen island 2) New quartz countertop for the island plus new quartz countertop for a back counter & a new backsplash 3) Wiring of electrical outlets plus installing 10 new LED lights in the ceiling 4) New faucet & sink 5) Painting of various woodwork & crown moldings 6) 2 bedrooms of new wood flooring plus staining of new & old wood flooring 7) Install 12 new window shades. Since she was a general contractor & used subs to do all the work, her promise to me was to fully install & complete all of the above items. She told me it would take 3 weeks for full completion of this work - which meant all the work would be completed by the middle of July 2023. They never finished. Just left my job by Nov. 1. Items that are not completed: 1) The electrical work in the kitchen- the company that did a lot of my work was called Fast Remodeling & they did this wiring. The outlets don’t properly work- when I plug something into one of them, what’s plugged is real loose or the device plug falls out on its own. They didn’t even cover all the outlets with face plates. This is a fire hazard. I called a legitimate electrician to fix what they had done & it going to cost me another $900. This same sub when painting crown molding ruined 2 rooms of interior walls. Creative Impressions told me she would take care of it. She never took care of it! Now that will cost me $1200 to paint 2 rooms. She charged me up front over $4000 for window shades that she never had installed. I confronted her a myriad of times to install them but she always had an excuse for not doing it. She is keeping $3100 cash of my money. Additionally I will owe an electrician $900 to redo the kitchen. Repainting 2 damaged rooms will cost me $1250 for a total of $5250 that she owes me. I’m retired, 74 years old & on Social Security & don’t have extra money to pay for things such as this. Thank you so much!

  Business response

  02/23/2024

  How long do I have to reply to this complaint? I need to contact **** ********** for rebuttal responses.

  Business response

  03/02/2024

  *** *********** requested a custom remodel for multiple rooms, understanding the extensive time required for completion. Although no specific timeline was established, the project naturally unfolded over several weeks, encompassing ordering, fabrication, and various installation stages. Creative Impressions nor **** ********** was contacted about any electrical issues following the replacement of electrical outlets, Mr. Heintzelman opted not to have the cream faceplates re-installed, he said he would purchase new white faceplates and install them himself. After installing the outlets, *** ********** requested **** ********** connect and install a new dishwasher. Even after encountering an issue with the initial dishwasher, he sought their services again to connect the replacement dishwasher showcasing his satisfaction with their performance.

  **** ********** painted the crown molding, there were a few scratches on the wall from the ladder on the walls, the walls were completely re-painted and *** *********** was pleased with the result. 
  

  Expressing continued satisfaction, *** ********** sought an estimate from **** ********** for the replacement of his deck, underscoring his confidence in their services.

  *** *********** ordered custom window treatments and was charged a non-refundable fee of $3250, he requested they be installed on a specific dates, My installer was unable to install at his request, *** *********** then said to cancel the order, leaving Creative Impressions with unusable shades.

  Several services rendered to *** ********** went unpaid due to his cancellation of the job before completion. The electrical work totaling $500, which included the replacement of electrical outlets and the connection of dishwashers. **** ********** removed his old shades and repaired the damaged wood window trim from holes from his old window treatments and scratches from his dog in the amount of $250 . Furthermore multiple design boards were sent to *** *********** where he had agreed to purchase furniture and lighting through Creative Impressions, in the amount of $4315.07.  The agreed-upon design fee of $2526.10 remains outstanding, resulting in unpaid charges totaling $3276.10. 
  
  

  
  

  Customer response

  03/05/2024

   
  Complaint: ********
  
  I am rejecting this response because:  There are a number of errors in ****** ********** reply. Her preferred method of communication was by text rather than telephone or more importantly visiting the jobsite to see what was going on. For instance I talked to her electrical sub ab out their poor work of outlets not working & bare wires hanging out of outlets. He replaced one of them & it didn't work either. He said they would come back & fix everything but that was the last I saw of them. The dishwasher is more of a plumbing issue. The main electrical part of this is plugging it into an outlet & they plugged it into an outlet they hadn't messed with, so it worked. Concerning the damage they did to my walls & their re-paint job - In her reply she indicates there were only scratches on a wall but then indicates entire walls were completely repainted. Which mis it? She even said I was pleased with the result. I will forward a text message I sent her stating hoe bad this paint job was & expressing  for her to get involved. She never did nor did she come to the job site.   Part of my complaint is the poor quality of the overall work. My larger complaint though is with ****** ********, owner & a general contractor of Creative Impressions. 1) Why would she send unqualified workers & maybe not even professional electricians to preform such an important task as working with wires & electricity. 2) Why would she collect from in. advance $4,329.00 for window shades & then never install them. I will forward a text to substantiate this also. The mere fact that she also refuses to pay me back can be interpreted as fraud. I therefore remain steadfast in what she owes me - $5,250.00.

  I realize you can't render a decision but I think I know this person well enough by now to say that she is never going to pay this money back to me.  I wish to thank you for your time & consideration though. May God bless you - you don't have an easy job.

   

   

   

  
  
  Sincerely,
  
  ******** ******* ***********

  Business response

  03/16/2024

  There are many errors in his response. I went to his home about the walls and many times during the remodeling project. The walls were repaired and painted prior to the floors being finished. He said he was satisfied with them because we couldn’t proceed with staining the floors until they were fixed. The outlets were working and no wires were left exposed. 
  *** *********** doesn’t acknowledge he owes the un-paid balances for services he received. 

  
  

  Customer response

  03/25/2024

  Again Mrs. Foresman is providing misleading information. The copy of a text message dated 8/28/23, I sent her regarding her sub, Uriel, of Fast Remodeling, & him painting walls that they had damaged, in part reads, "Uriel & another worker came Saturday to paint the walls...It's dried now & looks really bad. Maybe Uriel can repaint or whatever needs to be done. If you want to see it stop on by." I sent a copy of this message the last follow-up report. Her text response was "OK, I'm on it." She never responded to this situation again. She never came over to inspect the initial damage her sub did & then she never came to inspect the horrific painting job they did. 

  She also continues to mislead in saying the window shades she ordered was $3,250.00. That $3,250.00 was a deposit charge for the wood flooring which which I paid her for also. Attached is a copy of her invoice for this flooring deposit dated 7/12/2023, & also a copy of her receipt showing I paid that in full the same day, 7/12/2023. #1 - Her Invoice & #2 - My Payment. The $500.00 she mentions was for installing 4 ceiling lights & she wanted me to pay that up front too & I did, but again no ceiling lights were ever installed. We talked about the possibility of furniture but never fully agreed upon things. Even some lighting that we did agree upon was never delivered. Thus, no furniture was ever delivered to me & therefore no payment was ever made. Hence, her figure of $4,315.07 seems to be pulled out of thin air.

  There are no outstanding balances from my part. What is outstanding, though, is what **** ******** has done with the window shade money that she insisted I give her in advance. I paid her a total of $4,329.02. This was paid in 2 parts. She sent me an invoice for $3,930.07 & wanted it paid via a bank transfer. I sent her a bank transfer in that amount, dated 7/14/2023, from **** ** ******** Then she called me & said she forgot to include a window shade & that would additionally cost $398.95 & for me to send her a check. Which I did. My check #2642, dated 7/16/2023, in the amount of $398.95. Copies of this bank transfer (#3) & the cancelled check (#4) are attached. These shades have never been installed. She has never accounted for her shade fee of $4,329.02, & she owes it back to me.

  Business response

  03/28/2024

  The text acknowledging the walls doesn't reflect me going over the next day and getting them repaired. This is a non-issue

  *** ********** ordered custom window coverings, they are non-returnable and non-sellable. I am happy to deliver them to him if he agrees to pay the design/management fee he agreed to at the beginning of the project that gave him my designer discount. 

  Customer response

  04/03/2024

  The shades seem to remain a mystery. She was in such a hurry for me to pay for them up front & then supposedly ordered them in July 2023. Then for the next 3 months though, she refused to install them, as she originally promised she would. Almost as if she didn't have them. Now it sounds like she wants to drop off some shades at my house & call it even. Supposedly she has had those shades for going on 9 months now. Who knows what condition they are in.

  Concerning her general contractor/design fee - she & her subs quit showing up at my job, so common sense would say that fee would be significantly less. Besides her estimate indicated she would be charging me $5,000.00 for additional items & issues she wanted to add. So those fees have been paid for several times over.

  I'm 74 years old, retired, & on Social Security & I just don't have this kind of funds to go out & pay again for that which I have already paid for. I just want back the money that I have already paid for the shades that were never installed & the services that were never done or done very poorly. My hope is that she is not doing to other elderly people what she has done to me.

  Business response

  04/03/2024

  I misspoke about the total, my apologies. However my offer still stands that I will deliver his shades once he agrees to pay for the un-paid design fee we agreed upon at the start of the project.

  Customer response

  04/10/2024

   
  Complaint: ********
  
  I am rejecting this response because: I have already stated details & verification to this in a number of responses.  I remain committed to my position.
  
  Sincerely,
  ******** ******* ***********

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