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ComplaintsforEdwards Design Company LLC
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Complaint Details
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Initial Complaint
05/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We hired Edwards Design Company for a kitchen remodel and wall removal to create an open floor plan. We were quoted $100,000 for the project and made a $25,000 deposit in December 2021. We were told the project would begin in the Spring of 2022, however, due to delay in appliances delivery, the project was scheduled to begin later. There were some problems with emails not being received by him regarding some contract modifications. We had a few meetings with *********** ******* and he provided some prelim drawings. During these meetings *********** would share information about some personal struggles he was going through (divorce) and his neck accident the previous year. At one of last meetings he said he was bringing his former "partner", **** ****, of ***** ******* to take over the job, as he did not have the staff and he was doing this to "protect his clients" from his wife ******* (ex-wife?) taking the money from Edwards Design Company. When **** ******* evaluated the project they saw that is grossly underbid and came back with an estimate of $167,000, including the $25,000 deposit given to Edwards Design Company. This was way beyond our budget and due to financial constraints we informed both contractors that we could not move forward and would be cancelling the project and asking for our refund back. Furthermore, *********** personally asked us for money ($10,000) as a help to get through financial difficulties (pay attorney fees, child support, divorce) and said he was broke and the company had filed for bankruptcy recently. We denied his multiple requests and asked for our deposit back. We have not received any response and our communications have been ignored. We were not aware that there were several BBB complaints against them, as well as a **** ******* ******* story about them and a ******** victims page. They went into business with us knowing their previous history and not disclosing it. We need our deposit back. We want to avoid legal action.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.