![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforCanvasCamp
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/08/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
We bought a Protech 500 model tent last year for aprox. $1200. The website makes lots of claims about how durable canvas tents are and how easy maintenance is. They give step by step instructions about cleaning and waterproofing the material. Our tent ended up becoming mildew spotted and musty smelling over the winter in storage so we followed the instructions on the company's website about killing the mildew with vinegar and washing the tent with oxiclean. When we began the process there were zero holes in the canvas, after cleaning the tent exactly as the manufacturer instructs there are hundreds of holes and tears where the cleaner has broken down the cotton fibers. Unfortunately I did not take pictures before beginning the cleaning process because I had faith that it would work as described on the manufacturer's website. The tent is now useless as it does not keep out rain. The manufacturer is unwilling to replace the damaged part of the tent even for a fee and simply offered me 10% off a brand new tent, a deal that they occasionally offer to the general public anyhow. Given how boastful the website is about durability and ease of maintenance I feel that "misleading" is an understatement.Customer response
06/08/2022
Business has offered 50% off. Consumer considers this matter resolved.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.