ComplaintsforPeruvian Connection, LLC

• Initial Complaint

  10/23/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered several items. I kept a few items, but returned two belts and 1 sweaters. I had asked for an exchange for a second sweater. The total of the items was $450.40 + applicable taxes. I returned the items on 10/2 using the tracking number provided by Peruvian Connection. The tracking number indicates that the items were received on 10/5. I called Peruvian Connection once around 10/13 and again today (10/20). I also sent an email asking about the return. The person I spoke to said that they had upgraded their tracking software and were getting a lot of returns. They said that they wouldn't send any confirmation of receiving the items until a return is processed and if I wanted to know the status I should call back in 7-10 days. At this point, I don't want them to exchange the items as I'm upset with the customer service - I just want my money back for all of the items. I don't think it is the customer's responsibility to keep contacting a retailer to return funds for items the retailer has received two weeks ago. Nor do I think it is an acceptable for a company that sells $100 belts and $500 sweaters to use a recent software upgrade as an excuse for not acknowledging returns in an email to customers. I understand small businesses can go through growing pains, but at this price point, customers expect not to have to chase the company down to get information on their returns.

  Business response

  10/23/2023

  Thank you for reaching out regarding your return.  I apologize that this return has taken longer than usual to be processed.  Our returns normally take 2 to 3 to be fully processed from the date that the package is returned per the packing slip that is included in all shipments.  Since the items were returned on October 2nd the return would be expected to be processed by October 23rd; however, as the customer service agent advised, our returns are taking a few extra days at this moment.  As we are a smaller company, when we receive a large number of returns at once, it can sometimes delay returns by a few days, which is what I believe that representative was attempting to communicate as the system upgrade is not impacting our returns, it is however, impacting our return confirmations and those are not being sent at the moment.  I have confirmed with our Returns department that your return was opened today and sent to our Order Processing department for the credit to be applied to your account today and the exchange will not be processed.  Please let us know if we can be of further assistance in this matter.

  Customer response

  10/23/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ******

• Initial Complaint

  07/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased 6 items online 5/22/23. Returned 3 items 5/26/23 for refund. Called 6/8/23 to ask where is refund. Was told there is new order system, so it will take 4 weeks. Called 6/26/23 and was told new software system is causing delays of all refunds. Called 7/3/23 and spoke with Jennifer, supervisor. Was told new software system has glitches and all refund are delayed. She confirmed my refund is $610.56, but could not say when refund will happen. I've been a customer for over 30 years and have never had this problem.

  Business response

  07/10/2023

  Thank you for reaching out regarding your return.  A credit in the amount of $619.20 will has been issued to the credit card and should appear on your credit card within the next two to three days.  If you have any additional questions regarding this resolution we would be happy to follow up further with the customer directly.

  Customer response

  07/10/2023

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  ******** ***** *********

• Initial Complaint

  06/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On May 10th I placed an order and did not receive a confirmation email. I then ordered after I was told there was not a previous order. They sent the leggings and charged me but did not have the tunic in stock. They told me to call the D.C. store and they charge and sent me the tunic. 2 weeks later they tried to charge my account for the full amount 225.57. I wrote and told them no so they put it back. Then they tried to charge me for an item that my mother ordered in another state different card. I get another pair of leggings in the mail a week later which I sent back a few weeks ago. Now I have another charge on my card for leggings they have and I don't. The charge went through this past weekend. They keep claiming all this is due to a software transition. My husband is a programmer he says no way they could keep making this many mistakes. I also asked a cyber security expert he laughed. I want my 76.57 back now for leggings they have had and are claiming it takes 4 weeks to be able to refund people is ridiculous. I never want to do business with this company again after all this.

  Business response

  06/16/2023

  We take these concerns seriously.  We have received the return and the credit has been processed for the merchandise total.  The shipping charges are being refunded via a check that will be mailed on June 19th.

  *******

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