ComplaintsforDarrell's Service

• Initial Complaint

  04/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my 2012 ********************* van to his place of business. I started having trouble with it starting in late December. After some other possible things were fixed, it still wasn't working. He ran a check on it (charged a fee) and said it was a defective Totally Integrated Power Module (TIPM). At that time, it was virtually impossible to find one that was new, rebuilt, or used. He found a used one for $***-$***, which had to be shipped. He had my van for over a week, at which time I had to lease a vehicle (cost over $***). When I picked up the van, the charge was $********. Drove it home, and next morning it would not start again - new battery was drained. I took it back to him; he refused to do anything about it ***********************************. I immediately took it to the ******** dealership, who verified that the replaced TIPM was also defective. It was fixed by replacing it and bypassing the fuel pump relay, which was draining the battery. Charge was $*** with two-year warranty on parts and warranty.Three employees there told me that he should not have charged for programming the module, as once done, it does not have to be again. $*** charge plus labor. I contacted credit card company with a protest for $*** on the bill, and just received notification that they had dismissed it, so I would have to pay the $***. He did something he did not need to do, and I believe he knew very well it didn't have to be done. I researched it on the Internet as well as the verification from the ******** employees. His bill had a statement that he guaranteed his work for two years or 24,000 miles, whichever came first. He did not abide by that, and his attitude was not one that any businessperson should have. His charges were excessive. I will provide copy of bill if necessary. I don't have a way to download but I can fax or e-mail. I also will try to get a statement from the ******** dealership.

  

  Business response

  05/06/2022

  Business Response /* (1000, 5, 2022/04/19) */ We did replace the TIPM because it was shorted and holding several things powered up including the fuel pump with the key off. You described multiple other problems you were experiencing with the vehicle which we explained very clearly may not all be cured with the replacement of the TIPM. We did program the modules in your vehicle with the latest updates in hopes we would help with some of the other intermittent problems. You were quoted the price for the repairs in advance and you approved the work. You refused to bring your vehicle back for further diagnostics and repairs. The used TIPM which as explained in advance was the only part available for your vehicle and does not have a warranty which was also explained very clearly in advance of the repairs. In your credit card dispute for ****** you claimed fraudulent charges which was not the case and it was dismissed by the credit card processor. Consumer Response /* (***0, 7, 2022/04/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I absolutely do not accept this. He programmed the module when it was not necessary, for which he charged $*** plus labor. As I sent a copy of the instructions for replacing the module to you, it shows what needed to be done. The ******** dealership said it was not necessary. He did not supply all the charges at the beginning, just the cost of the used module. He should have tested the replaced module before releasing the vehicle. His statement that I refused to bring it back is a lie. I took the vehicle back the next day after I got it from him, as the battery was drained again. He told me he would do nothing, that he had fixed it, ***********************************. His statement said he guarantees his work and parts, and he did not. *********************************************** - that he would do nothing ************. I also have refiled more information with the credit card company, and they are reviewing it again and may reverse the decision. Business Response /* (4000, 9, 2022/04/20) */ We did exactly what we provided you in the estimate that you approved. We did have your vehicle for a couple of days after the TIPM was replaced with no battery draw issues. If you were able to get a new part installed somewhere else for a much cheaper price I dont understand why you brought your vehicle to us. The used part was the only option on your vehicle at the time. Consumer Response /* (4***, 11, 2022/04/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is not a resolution. I filed this claim, because he programmed the TIPM when it was not necessary as verified by three ******** employees. All he had to do was replace the TIPM, as once programmed it does not need it again. When I returned it to him the next day after the battery was completely dead (it was a new battery), he *********************************** would not do anything about it. I am not asking for the whole bill, but only the programming charge of $*** and the excess labor. He will have to provide me with a copy of the bill to whom he paid to program it and the amount of time it took. ******** in ****** can provide the proof of his programming explanation was not correct nor necessary. I also did not refuse to bring the vehicle back as he has stated, as I did take it back the next day, and as stated above, he refused to do anything about it. I also did not say multiple other things; my complaint was the car would not start as the new battery was drained. Also, my telephone number is ************, and the cell phone is ************. And, the credit card company is reevaluating the $*** charge.

• Initial Complaint

  03/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my **************** with almost 200K miles to Darrell's to have the radiator and seat replaced. I told them that I didn't want to spend a lot on getting this truck running. Not worth it. They needed to get my approval before doing anything. They said they were backed up but would get back with me. After about a month I called and they would get to it soon. When they did get back to me. They said they would have to test the radiator and that would cost about $****. I told them I would have to think about it. I got ahold of them after a couple of days and they had already done the test. The radiator was bad and needed replaced. That would cost me another $**** or so. I complained to the mechanic and then to the manager. That got me nowhere. I ended up getting Covid and let it go for a couple weeks. During this time I didn't hear from Darrell's. If they called. They didn't leave a message. That is not calling. I own a business in town. That is not calling a customer. I got a call from a individual in Darrell's business office saying they were going to take my truck for non-payment. I explained the situation and offered to sign over my truck just to settle things. I would just need to get a few personal items out of the truck. She took a moment. Talked to someone, then came back and then agreed. We just need to bring in the title. My wife and I took the title down to Darrell's and were greeted by, Kevin - I think, the owner. We told him that we were there to sign over the title and get a few things out of the truck. He made some snide comment about us needing to pay our invoice. I asked him if I could go get my personal items. He asked what I was wanting and then said no. I asked if he was not going to have us sign over the truck and call it done. He said he didn't need out title and was just going to take the truck. I didn't authorize the repair. I tried to make it right. ******************

  

  Business response

  04/05/2022

  Business Response /* (1000, 5, 2022/03/07) */ Contact Name and Title: Kevin ******** Contact Phone: ********** Contact Email: ********************** Mr. **** had his truck towed to our shop last November and told us the truck had been setting for 2 years and he thought it needed a radiator. The truck would not start and when we put coolant in the radiator to check the leak it all ran out from the rear of the engine in front of the transmission. We estimated the repairs to make the vehicle start and the replacement of the expansion plug in the rear of the engine block. These repairs were approved by Mr. ****. It was made clear to him that the approximately ******* in repairs would need to be done before we could pressure test the cooling system and check for any additional things needed. We had worked on the truck in 2017, 2018, 2019 and never had any issues with payment. We did the approved work and called Mr. **** about some additional work needed and he said he would discuss it and let us know. Several more calls were made to Mr. **** over the next few months but no payment was ever made nor any additional work authorized. On February 24 2022 Mr. **** was informed we would place a mechanics lien on the vehicle and it would be sold to satisfy the charges. This lien was executed on 2/28/2022 and this complaint was then filed. If Mr. **** would pay the ******* that is owed on the vehicle we would release it to him.

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