ComplaintsforCentral National Bank
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Complaint Details
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Initial Complaint
03/07/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I observed a charge on my checking account for $****** on ******* **** from an unknown merchant. I immediately reported my card as lost/stolen. I still had my debit card in my possession so I went into the bank and filed a fraud charge to collect my money back and surrendered my debit card and ordered a new one. The bank temporarily refunded my money but then on ***** *** they charged my account for the $******. I went into the bank's local branch and called the 1-800 number to collect more information. They told me that the charge was determined to not be fraud and that they charged me for the $****** and I would be receiving a letter in the mail with more details. I asked if I could dispute the charges and they said that the decision was final. I asked them for the fraud department's number and they said they couldn't give it out. They told me that it was determined not to be fraud because the merchant had my correct address and email and there was a tracking number. They gave me the information. The tracking number was through ***** and was fake. My address was correct. My email information was not correct and when trying to contact ***** they said that wasn't a working email. The website to the merchant was fake. They pinned in my debit card number and didn't use my CVV code for verification. The merchant tried to first run my debit card for $**** but was declined for insufficient funds so they ran it for $*** the second time and it went through. The bank gave me a phone number for the merchant, when I called it was someone's personal number and they said I had the wrong number then text me back and cursed me out. My bank never alerted me to the fraudulent activity and refuses to refund the $*** *to my account.Initial Complaint
10/22/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Every year at least 6 times a year they send me emails and I don't have an account with them. I've asked them to remove my information and they will not comply. The number listed for them is not a working number seems fishy for a bank to do thisBusiness response
12/09/2022
Business Response /* (1000, 5, 2022/10/26) */ Central National Bank apologizes for the inconvenience, and has added the complainant's email address to the "do not contact" list so that no future email correspondence or marketing messages will be received. Central National Bank has an active and valid toll-free phone number for customer contact needs: **************. Consumer Response /* (3000, 7, 2022/10/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I've done this before with them and they still keep sending me emails every other month. I am not a customer of theirs and I feel like this is some type of Scam.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.