ComplaintsforBerlin-Wheeler, Inc.

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Initial Complaint
06/21/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I had written a note disclaiming this debt when I last received a letter, and without acknowledgement of my correspondence, Berlin-Wheeler continues to harass me. I'll go ahead and copy the text of the letter sent here: I am in receipt of a letter from your office demanding payment in an amount of $84.59. The “creditor” is listed on the claim as ******* ****** **** & ********, the alleged account number ************. I know of no debt owed to this entity, so deny owing it. Your letter , having no merit, has already been annoying enough, so I thank you in advance for closing this file." I will appreciate you closing this file, as this is not a debt I owe.
Business response
07/01/2024
Please see attached.
In response to the above referenced complaint,

The date Berlin Wheeler mailed validation of the disputed debt was 03/06/24. We have marked
your account for no further contact, and this account is non-credit reporting.

Currently, the debt remains open and due in our office. If we can be of any further assistance,
please call our office at ###-###-####.

Best regards,
*** ******
Accounts Receivables
Berlin Wheeler Inc
Initial Complaint
06/20/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
BERLIN WHEELER, INC 2942A SW Wanamaker Dr # 200 Topeka, KS 66614-4479 ###-###-#### ACCOUNT# ********** 15 U.S. Code § 1681q. Obtaining information under false pretenses Instruction: Provide proof of this alleged item, specifically the original application, contract, note, or other instrument bearing my signature. Failing that, the items must be deleted from the report as soon as possible. In addition please provide the contract signed between COX COMMUNICATION, notarized and sworn under penalty and perjury for BERLIN WHEELER, INC ability to collect this alleged debt. 12 CFR Part 1006 - Fair Debt Collection Practices Act (Regulation G) § 1006.2(g) Definitions. (g) Creditor means any person who offers or extends credit creating a debt or to whom a debt is owed. The term creditor does not, however, include any person to the extent that such person receives an assignment or transfer of a debt in default solely to facilitate collection of the debt for another. 12 CFR Part 1006 - Fair Debt Collection Practices Act (Regulation F) (2) The term debt collector excludes: (i) Any officer or employee of a creditor while the officer or employee is collecting debts for the creditor in the creditor’s name; (ii) Any person while acting as a debt collector for another person This account are inaccurate under 15 U.S.C. 1692g validation of debt. In addition, while the collector attempted to collect a debt that is not mine, they broke 15 U.S. Code § 1692k - Civil liability. Below I have attached the definition of the law as this is my right. Please have this inaccurate account removed from my credit as it is damaging my personal life or pay the $1,000 fine for breaking this law.
Business response
07/01/2024
Please see attached.
Business response
07/05/2024
Please see attached.
With the additional information provided we were able to investigate further and determine the initial notice advising you of your rights to request validation of the debt was not delivered. We will be requesting the removal of the tradeline in our next weekly update to the credit bureaus along with resending the initial notice for your records. If we can be of any further assistance, please call our office at ###-###-####.
Customer response
07/08/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *****
Initial Complaint
05/26/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
In October 2022, I was ended my service with *** Communications, and it was communicated to me that there was no further payment made on the account as long as I returned the equipment (modem), which I did. In early 2023, a debt collection with Berlin Wheeler appeared with a $0 balance, with *** Communications being the original creditor. There was never an account in collections, and neither *** Communications nor Berlin Wheelers did, nor have done their due diligence to correct an error that was clearly made on the part of the original creditor.
Business response
06/05/2024
Please see attached.
Business response
06/18/2024
see attached.
Customer response
06/18/2024

Complaint: ********

I am rejecting this response because:
The account should be removed as I owed no debt to neither the original creditor Berlin Wheeler prior to the account being made open.

**** ******
Initial Complaint
05/23/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with *** ************** , I do not have a contract with Berlin Wheeler inc. they did not provide me with the original contract as i requested
Customer response
05/24/2024
This is not my debt I am not liable for this debt with *** ************** ,in addition I do not have a contract with Berlin Wheeler inc. they did not provide me with the original contract as i requested and refuse to remove this negative claim from me credit profile which does not belong to me .
Business response
05/29/2024
Please see attached.
Initial Complaint
05/20/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I’m not liable for this debt with Berlin-Wheeler, Inc. I do not have a contract with this collection agency, and they did not provide me with the original contract as I requested.
Business response
05/28/2024
Please see attached.
Customer response
05/28/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
This account has been paid in full to *** communications.
Sincerely,

***** *******
Initial Complaint
05/15/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with Berlin-Wheeler or *** Communications. I do not have a contract with the Berlin- Wheeler Inc or *** Communications, they did not provide me with the original contract as requested.
Customer response
05/15/2024
This is not a duplicate complaint and does not have template language. I made the complaint against Berlin Wheeler and *** communications separately on BBB as I was unsure who the complaint goes to. I received an email back already from BBB saying they can not find *** communications as a company and that the debt collection agency is who I should go through, so I am.
I am not a robot, this is not automated, it is myself making a complaint.
Business response
05/28/2024
Please see attached.
In response to the above referenced complaint,

As was determined in investigating the CFPB complaint on the same account, the account that
*** Communications placed in our office on 03/19/2024, with initial notice being mailed on
03/21/2024, was opened using the same demographics as provided by the consumer in the
making of the complaint.

Copies of the original billing is also being included in response to the BBB complaint with the
same referral to id***********.com. Please complete the identity verification form and submit the
report.

Currently, the debt remains open and due in our office, and we are reporting the debt as disputed.
If we can be of any further assistance, please call our office at ###-###-####.

Best regards,
*** ******
Accounts Receivables
Berlin Wheeler Inc
Initial Complaint
05/12/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My rights have been violated by Berlin Wheeler Inc as I did not provide written permission to the creditor to include any information on my credit profile, in accordance with 15 USC 1681b2. Furthermore, their actions appear to constitute Aggravated Identity Theft under 18 U.S.C. §1028A. They have knowingly transferred, possessed, or used my means of identification without lawful authority, which is a felony punishable by up to 2 years of imprisonment, in addition to potential civil liability. I have sent Berlin Wheeler notarized certified mail and still have yet to receive a response, and still see this error on my credit report.
Business response
05/20/2024
see attached.
Customer response
05/20/2024

Complaint: ********

I am rejecting this response because:

Sincerely,

***** *****
Initial Complaint
05/02/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
BERLIN WHEELER, INC ***** SW Wanamaker Dr # 200 Topeka, KS 66614-4479 ***** 271-1000 ACCOUNT# ********XX 15 U.S. Code § 1681q. Obtaining information under false pretenses Instruction: Provide proof of this alleged item, specifically the original application, contract, note, or other instrument bearing my signature. Failing that, the items must be deleted from the report as soon as possible. In addition please provide the contract signed between *** *************, notarized and sworn under penalty and perjury for BERLIN WHEELER, INC ability to collect this alleged debt. 12 CFR Part 1006 - Fair Debt Collection Practices Act (Regulation G) § 1006.2(g) Definitions. (g) Creditor means any person who offers or extends credit creating a debt or to whom a debt is owed. The term creditor does not, however, include any person to the extent that such person receives an assignment or transfer of a debt in default solely to facilitate collection of the debt for another. 12 CFR Part 1006 - Fair Debt Collection Practices Act (Regulation F) (2) The term debt collector excludes: (i) Any officer or employee of a creditor while the officer or employee is collecting debts for the creditor in the creditor’s name; (ii) Any person while acting as a debt collector for another person This account are inaccurate under 15 U.S.C. 1692g validation of debt. In addition, while the collector attempted to collect a debt that is not mine, they broke 15 U.S. Code § 1692k - Civil liability. Below I have attached the definition of the law as this is my right. Please have this inaccurate account removed from my credit as it is damaging my personal life or pay the $1,000 fine for breaking this law.
Business response
06/03/2024
Please see attached.
Customer response
06/04/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
04/28/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I check my credit at least once a week, this debt appeared on my credit report a few months ago. I’ve disputed multiple times with credit bureaus and included my identity theft report. They just keep validating the debt as mine. I also emailed them last month another copy of my FTC report. They will not remove the collection from my credit. I do not know what else to do. I do not live in a place that has *** ************** which is the original creditor.
Business response
05/01/2024
please see attached
Berlin Wheeler Inc received an account placement totaling $278.79 from *** ************** on December 4, 2023, for **** *****, where $236.26 remains due for cable and internet services, as well as a collection fee of $42.53. Services were rendered at **** * ******* Dr, Phoenix AZ, 85053, between August 16, 2023 and October 3, 2023. If **** ***** is stating the reported information is incorrect due to identity theft/fraud, please visi* ***************** and complete the identity verification form, then submit the report. If **** ***** does not complete this information with *** **************, it may result in further collection efforts. Additionally, our office has updated the account reporting to reflect as being disputed. If our office can be of further assistance, please contact us at the information found below.
Initial Complaint
03/29/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am in collections for a bill I do not acknowledge, It is not me. I have never lived at said addresses: **** ******** ********** my rights as a consumer are being violated and my credit is being affected, My score dropped tremendously, Besides this my credit has been outstanding. Please investigate and remove immediatly
Business response
04/05/2024
RE: BBB Complaint: ********
******* *********
Reference Number: ************

In response to the referenced complaint above,

Berlin Wheeler Inc received an account placement totaling $142.00 from *** **************
on August 21, 2023, for ******* ********** where $100.00 remains due for internet and cable
services as well as a collection fee of $42.00. Services were rendered at ***** ** **** ** *** **** **** ******* *** ***** ******* ********* ** ***** *** ******** ** *****

If ******* ********* is stating the reported information is incorrect due to fraud, please visit id-
************** and complete the identity verification form, then submit the report. If *******
********* does not complete this information with *** **************, it may result in further
collection efforts. Additionally, our office has updated the account reporting to reflect as being
disputed.

If our office can be of further assistance, please contact us at the information found below.

Best Regards,
*** ******
********** *******
Berlin Wheeler Inc

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