5 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from aaron b.
1 star07/07/2024
This is a terrible Ford dealership, both the Lawrence and Topeka kansas locations. Sales manager and finance managers are scumbags. Went to purchase a $37,000 used f150. Salesman comes back with a offer sheet with an $11,000 down payment and $1100 a month for 60 months without asking for a credit score or running my credit. For those who are interested in math. $1100×60= $66000 + $11,000. That's 77,000 dollars for a 37000 dollar truck before the finance scumbag trys to sell me a extended warranty. FYI, The dealership gets a slice of the interest on your loan.Review from Kendra H
1 star08/18/2023
My daughter took her car there to fix a recall on it which was causing her car to stall when driving. They said they fixed her care but it stalled again after she picked it up. they now say they just calibrated it then they said they never saw her yet she has the receipt. Call the manager and left a message with no return call. we have a scheduled appointment in olathe to have it fixed which Ford in topeka never fixed the recall.
Laird Noller Ford, Inc. Response
08/21/2023
I am very sorry to hear about your experience. My number is ************ and I oversee all of our stores. I am very happy your daughter and make sure we get the concerns addressed and help ease the inconvenience in a timely mannger.
Aaron R***
Review from Richard G
1 star05/19/2023
our car is currently there no contract for work signed they just started replacing what they said was wrong instead of them not knowing what was wrong they gave a price of 1,000 today they wanted 900 dollars more dashboar was lighting up said there was no powerReview from James S
1 star01/09/2023
Do not get your vehicle service here or at any LN location. Use deceitful and predentary upsell practices on those that don't know much about cars. They do not communicate effectively then use that gray area to act like it was all ok. Digital appointment making for service is open ended and incomplete so if you make the appt and someone else goes to pick up vehicle they use that gray area to take advantage and say service was all agreed upon. Go someplace that values the truth and treating customers with respect. Also talked down too when called to make complaint.Review from Blair
1 star11/12/2021
I purchased a 2021 ***** CX-30 Turbo from Noller ***** in Topeka on February 27, 2021. I got in an accident on June 31, 2021 (not my fault). I took my car to *********************** on August 11, 2021 to get it looked at. It is now November 12, 2021 and parts are still not available to repair the vehicle. I was sold a lemon.
Customer Review Rating
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