ComplaintsforLewis Toyota of Topeka
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Complaint Details
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Initial Complaint
08/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In March, 2023 I had my 2003 Toyota Tundra towed to Lewis Toyota to have the passenger airbag recall work done. The truck was gone for quite awhile and while it was there my Mom passed away. I’d cared for my parents in their home since 2016. Extenuating circumstances my being the POA then co-executor with no help. Still on it. However, still got recall notices after it was towed back to my home. Lewis did not do the recall work. It cost me two tow charges and they didn’t replace it and didn’t tell me they didn’t replace it. Fast forward and the truck is at ***** ****** and the recall work was done. There was no excuse for Lewis to not do the recall work. Even though I’m filing a complaint with the KS Attorney General regarding the rust recall on the same truck, it is extremely important that recalls be fixed when you get the vehicle to the shop. It doesn’t matter how rusted the frame is and not safe to drive now, that doesn’t mean it won’t be fixed and drivable someday. Lewis told me they had the part, just didn’t do the work.Business response
09/12/2024
Car was towed to our dealership. It was deemed unsafe to be on the road. It was towed off our lot before we could do the work.Initial Complaint
08/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
There has been two times that Lewis Toyota did not put enough oil back into my car during an oil change, this last time 08/07/2024 I was on vacationing in Colorado in the mountain when the low oil level signal came on. My car does not have an oil leak. On 08/09/2024 I took my car to Lewis Toyota and they had changed the oil and rotated the tires for free. As i was leaving to drive home I kept hearing a grinding noise, off and on. I ignored the noise I parked my car in my garage. I didn't drive my car again until 08/13/2024 at 5:00pm I heard the same noise this time I looked underneath and I notice the cover to either the oil filter or oil plug was hanging down, then I noticed a fresh oil trail in my garage.Business response
08/28/2024
Our team did reach out to *** ***** and they discussed his visit. *** ***** informed us that he wanted no further action with the BBB, he simply wanted voice his concerns and we feel confident that after the communication we be retaining *** ***** as a future customer.Initial Complaint
03/21/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
They will not stop harassing me about buying a car I do not have bc they sold me a car that they confirmed they knew was broken before I had bought it per **** *******Business response
03/25/2024
He said the person’s boyfriend came in and asked to have her taken off the list and they did. He also send they had a direct mail campaign that she responded to but he said either way, they have removed her from the list.Initial Complaint
05/19/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Toyota I placed an online order on 5/13/23 for some auto parts from Lewis Toyota. While completing the checkout process, I used their advertised “FREESHIP” code for free shipping. I read the fine print and nothing in my order met the exceptions or limitations. Luckily, I took a screenshot of the order before submitting it that showed a total of $******. When I submitted the order, the price increased to $****** on the order confirmation page. Assuming this was an error, I contacted Lewis Toyota and explained what happened. They responded by telling me to cancel the order and submit a new order. I placed a new order today (5/18) from a PC for the exact same products and used the exact same “FREESHIP” code. Again, the order looked perfect ($******) before submitting it. When I completed the order, the confirmation page showed a charged total of $******. I immediately emailed Lewis Toyota and told them to cancel the second order (totaling $******) and explained that I needed help correcting the problem. They emailed back and said my original order (for $******) had shipped. They said the change was due to “increased shipping costs” although nothing in the fine print indicates that this is possible. I completed the identical order twice. I have the screenshot and printed webpage from each of these transactions before pushing the “place order” button. Both orders show the correct total beforehand and a different total afterward. This is false advertising and a form of theft. I have emails and printed web pages supporting these claims if needed.Business response
05/22/2023
There was an issue with Toyota's corporate parts page, not specifically Lewis Toyota's page. Toyota Corporate was notified of the issue. We had made numerous attempts to contact the customer, with no luck. The 2nd order was voided and a refund for shipping has been issued. Toyota Corporate is working to correct these issue from happening to future customers. Lewis Toyota will be glad to continue to help our local customers work to resolve, even those issues out of our direct control.Customer response
05/22/2023
Complaint: ********
I am rejecting this response because:
I am still owed $***** for an overcharged payment for the first order. There has been no attempt to address this issue and correct this theft.The attached screenshots are of the same exact order - before hitting the “place order” button and after. They (autoparts.lewistoyota.com) increased the price without any warning for absolutely no reason. My credit card was charged by this specific dealership -not the Toyota parent company. This reply and explanation is deceitful and unacceptable.
Sincerely,
Garyn *****Customer response
05/22/2023
I responded to this email chain at 1702 hours today stating “I understand the website issues, but this is the first time someone has offered to fix the problem. I’ll update my posts and reviews when you send me a refund.”
Clearly, they have no intention to refund this overcharged amount or they would have done it. I would like to know what “We will get this sorted out and make it right” looks like to Lewis Toyota?
If the company wants to contact me, they need to do it through email. If they want to refund me, then do it.
Customer response
05/22/2023
Attached is the second order I placed which was also supposed to be $******. When I hit the “place order” button it changed to the total of $****** for the EXACT SAME products as the first order.Initial Complaint
02/09/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a **** ****** on the 26jan and the car busted down on the third day and the Engine Light went on. I asked them if they would let me buy another car without a trade in ,and they said they would take the vehicle to **** to try and fix it. Its beeb a week and 1/2 and they still don't have the part for the ****. I don't want this vehicle especially after reading that this model has engine and transmission ProblemsBusiness response
02/20/2023
Since this complaint we have remedied the customers concern, at no charge to the customer. Mr. ******** has his vehicle and we feel the issue is taken care of.Initial Complaint
05/01/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
The date of the transaction was 02march 22 They financed ******** They priced this car way over MSRP and I paid $********* They lied about the car color, told me it had a 2.50 engine and it only had a 1.8-liter engine, also precertified but they sold it to me with two paint scratches on the back bumper for 2020, and finally, they didn't take any discounts off the car which will be an attached document They didn't resolve anything Don't have a tracking number vin number is *****************Business response
05/26/2022
Business Response /* (1000, 5, 2022/05/02) */ Contact Name and Title: BRAD ***** OWNER Contact Phone: ********** Contact Email: *********************** The ******* was not sold for $******. It was sold for $******. We did not lie about the color of the car. The customer signed off on a Toyota Certified Inspection sheet that states the car is blue in color and is confusing how we could lie about the color of the vehicle when the customer can see for themselves at the time of delivery. Also the customer signed off on ******* that shows the engine is a 1.8L 4 cylinder. The customer also signed a "We Owe" which is an agreement between the dealership and customer on what is owed to the customer after the sale. On this we owe it does not state anything about scratches on a bumper. If Lewis Toyota agreed to fix the bumper it would of been on this we owe. There is nothing stating Lewis would fix bumper. This is a used vehicle so its to be understood the car could have a scratch or 2. If it was something big, we would of had it fixed. This should of been brought up before customer signed paperwork. If the customer would like to get the bumper repaired, I will pay for half of it. Please let me know how you would like to move forward. If you want documents for this deal please tell me where to send them. Thanks
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Contact Information
Customer Complaints Summary
7 total complaints in the last 3 years.
4 complaints closed in the last 12 months.