ComplaintsforOgden Publications, Inc.

• Initial Complaint

  02/26/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I submitted a cancellation a year ago to ****** ***** **** on their website, yet I have been charged again for auto renewal. I sent a message to Ogden Publications and received no reply. I filed a case with ******* who the payment was issued from, and Ogden is requesting a copy of a billing agreement. There is no billing agreement, it is a stupid magazine subscription! I want a full refund and my billing information removed from all of their sites! I will never subscribe to anything from Ogden again.

  

  Business response

  03/21/2024

  We have no record that the customer's ****** ***** **** was cancelled a year ago, although we did go thru a software change since then.  Due to staffing issues, her email of 2/22/24 was not responded to immediately.  We apologize for the delay.

  However, the customer called in a few days later on 2/26. At that time we cancelled the subscription and attempted to refund her ******.  However, the refund would not process thru ******.  A refund check was then requested, and the check for $39.95 was mailed on 3/11.  The customer was informed of this refund method. 

  Also, we do not ask for a ****** Billing Agreement.  We may ask for a customer's ****** Email address, if we need to look up a charge in our ****** account.
  

  I have verified that everything is cancelled on this customer's account, including the automatic renewal.  When an account is cancelled, all payment information is deleted.
  

• Initial Complaint

  09/25/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  They charged my credit card for ****** ***** **** subscription renewal when I specifically have the autorenewal turned off. There is not a way to go in and delete my credit card from their site so this does not happen again. This has happened 2 years in a row. Please stop my subscription and refund my money for the subscription I did not ask for.

  Customer response

  11/14/2023

  Ogden Publications, Inc. keeps on renewing my subscription year after year even after un checking the renewal box and repeatedly asking them to stop my subscription. I want it stopped!!!!!!!!!!!!!!!!!!!!!!!

  

  Business response

  01/04/2024

  Ogden Publications transitioned to a new fulfillment subscription system which could have caused the auto renewal issue.  We have issued a refund of $15.95 for the charge in September. The refunded amount is expected to be credited back to your card within the next few business days. You may receive one additional magazine, but rest assured, there will be no additional charges or further invoices.  We apologize for the inconvenience. 

• Initial Complaint

  08/02/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Ogden Publication Took money out of my account when I did not agree to it. They say I agreed to it and I don't think that is true. They took the money out of my ****** account which came out of my bank account. It was $*****. Maybe they don't think it was a large amount, but I didn't agree and if that is the way they do business I will not be doing any more business with them. I at the time only had $**** in that account. I feel like they are taking advantage of me and I would like them to return this money. They stated they would but as yet they have not done so. I did agree to the first payment but not after that. I don't think that is a good business tactic and would like help in making this right. I am hoping they also don't keep doing this to other people. I have emails but do not know how to forward to you.

  

  Business response

  08/26/2022

  Consumer Response /* (2000, 6, 2022/08/04) */ Thank you for your help. Ogden Publications finally refund the money. I am still wondering if they can just take money out of someone's account without hearing from them first?

• Initial Complaint

  03/27/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Transaction happened in July 2021. Subscription had not been honored. Was told I would have my sub extended and it was not honored. I want the sub I ordered.

  

  Business response

  04/27/2022

  Business Response /* (1000, 5, 2022/04/06) */ Contact Name and Title: Valinda ******-CustSvcMgr Contact Phone: ************ Contact Email: ********************* I am sorry that you have not been receiving your magazines. I have reviewed your account #************ and see where you have had ongoing problems with receiving your magazine. In Oct 2021, we did extend your subscription and resent a missing issue. However, in Nov 2021 we again received returned mail from the post office marked Undeliverable, which caused your subscription to go into suspension. I have verified that we have the same address that you included in this complaint. I have restarted your subscription; resent the last 2 issues; and again extended your subscription. Your expiration date is now 4/1/2023. I highly suggest that you again contact your post office about why your mail continues to be returned to us.

• Initial Complaint

  03/23/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I am being automatically billed for ************ magazine without permission. I never signed up for auto pay.

  

  Business response

  04/19/2022

  Business Response /* (1000, 8, 2022/04/06) */ I have reviewed your account #************, and I see that you corresponded with one of our agents (via email) on 3/24 regarding your ***************** subscription. This was the day after this complaint was filed. You informed the agent that you did not want to cancel your subscription, but that you no longer wanted to be on the continuous renewal program. She then changed the settings on your account so that you will now receive paper renewal notices, and you will not be automatically charged when your subscription expires. If this is not what you want, and you would prefer to cancel and be refunded, please call or email us to let us know. You are now paid up until 4/1/2023. Consumer Response /* (2000, 10, 2022/04/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept it if it is followed through. I saw that some of the people who tried to cancel automatic renewal continued to have issues.

• Initial Complaint

  02/14/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  February 14, 2022 Nicole ***** ****************** ********************* ************ ************************* Ogden Publishing, Inc. ***************** ********************* Dear Customer Service, You need to cancel my subscription immediately and you do not have my permission to bill my account now, next month, nor any other time. I have called. I have left you several messages. I have emailed (thank goodness because that has a papertrail and is admissible in court, as well as at my banking institution). I do not like your publications. The people I gifted them to do not like them either. I imagine you are hurting for business because I keep cancelling and you keep telling me you are going to bill my account and you keep sending me the publication that ends up in the recycle bin. JUST STOP NOW! Your magazine, customer service, and publishing company are not even close to my cup of tea. I hope you will get this message this time and that I do not have take legal action. Sincerely, Ms. Nicole *****

  

  Business response

  03/08/2022

  Business Response /* (1000, 5, 2022/02/22) */ Contact Name and Title: Valinda ******-CustSvcMgr Contact Phone: ************ Contact Email: ********************* I have reviewed your account #************, and I see that your **** subscription was cancelled in Dec 2020. Your ***************** subscription was successfully cancelled by you online on 2/14/22. You also cancelled your gift to **************** on that same day. These were both cancelled at the end of the term, so there would be no refund. Since you have cancelled them, they will NOT be automatically renewed. I'm sorry if you felt that we were not responding, but do not see a record of any phone calls from you since May 2020. You emailed us in Dec 2020, which is when we cancelled **** for you. Then you emailed us several times on 2/14, but they were all after 5PM CST (our closing time). We did respond to you the following day to let you know everything had been cancelled. We have also taken you off of all mailing lists and promotions, as you requested. Business Response /* (1000, 7, 2022/02/22) */ This customer sent us 5 emails, after hours, on the same day that we had sent her a notification email about her subscription renewal. In the notification email, it states that she may cancel and we would then not renew it nor charge her. We responded to her emails the next day, after she had already cancelled herself on our website. So she had not really given us a chance to help her, before filing this report with you. Consumer Response /* (2000, 9, 2022/02/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept your response, however . . . I called you in May of 2020 to cancel ALL OF MY SUBSCRIPTIONS and then emailed in December of 2020 to cancel ALL OF MY SUBSCRIPTIONS again because it wasn't handled in May of 2020. I am sure you can imagine my not giving you a chance to respond nearly two years later?!!! ******************************************************************************************************************************* I think two years is plenty of time to properly respond don't you? I figured out how to handle it all myself and gave myself the customer service I deserved. This is not how I prefer to do business, but I am glad I finally got your attention. Please learn from this when you work with other people going forward. Thank you.

• Initial Complaint

  10/13/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I subscribed to ************ Magazine this summer. I have only received two issues. I only got the second issue because I had to request it to be sent after not receiving it. They sent a duplicate issue of the first magazine I had already received. The publisher counted the duplicate second issue received as one of my 6 magazines, which is unfair. I have yet to receive my third magazine (October/November). I emailed the company numerous times. They stated the Post office sent back my magazine as undeliverable and stated that they would send another copy out. The post office denies that the magazine was ever here or sent back because it was not able to be delivered, and I still have yet to receive the replacement issues. I am frustrated and feel this is a scam. I just want the magazines I paid for.

  

  Business response

  11/10/2021

  Business Response /* (1000, 5, 2021/10/18) */ Contact Name and Title: V ****** - Cust Svc Mgr Contact Phone: ************ Contact Email: ********************* I have reviewed your account with us and see that you called in and talked to one of our agents on 10/14 (the day after you filed your complaint). The agent corrected your address and resent a missing issues (current issue), which you should receive within a couple of weeks. Due to the problem you had receiving your magazines, I have extended your subscription for an additional 3 issues. Your subscription is now good thru the Oct/Nov 2022 issue. I apologize that the address problem was not caught sooner. I hope this resolution is satisfactory to you.

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