3 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Michael S
1 star03/16/2023
They hit my credit card for Mother Earth News subscription renewal but I haven't received the publication in months due to a move (also the email on file may not be valid but I have no way to access the account). Email promptly sent (and two follow-ups) but no action has been taken. Next step will be to dispute with credit card company and spread the word regarding the lack of customer service.Review from Barbara
1 star07/14/2022
They are trying to charge my bank account for an order already received and paid for 6 months ago. I can't find out how to contact them to complain.
Ogden Publications, Inc. Response
07/15/2022
This charge was for an automatic renewal of Grit magazine. When you order online at the lower rate, there is a statement that you are signing up for the continuous renewal program. You may cancel this program at any time. We would have sent you an email reminder about a month prior to the automatic renewal. You originally ordered this in Sept 2021, and your subscription will be expiring with the Sept/Oct issue. We are renewing it now so that there is not a lapse and you will not miss an issue.
I also see that your ***************** will be automatically renewing very soon, too.
If you would like to contact us for more information or to cancel, you may call us at **************.Review from Samuel V
1 star01/17/2022
They male it impossible to cancel the magazine. Its funny how easy it is to order but when you no longer want it there is no way to cancel. They say my email is not recognized but yet they sent me an email saying they were charging for my yearly subscription at the same email address. They gave me a customer service number to call bit I was on hold for 20 minutes saying i was in cue position 11 then 9 then 5 then 5 and so on. When i got through there was no one on the line. Just a phone ring and nothing. This ************ should be brought to light. investigated. This is predatory against anyone who is not willing to spend hours to try to figure it out, which I still haven't after 2 hrs. **** magazine subscription yearly at 16.95 a year is not worth the trouble for most people to go through and they know it.
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