ComplaintsforApollo Homecare Of Kansas

• Initial Complaint

  09/28/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I engaged the services of Apollo Home Care last year. They were supposed to come to my home to show me how to use the equipment. They didn't do this as their website said they must do so the patient completely understands the equipment and how to use it. They made my daughter drive across town to pick it and relied on her to share the information. This didn't allow for any of my questions which I had. Apollo also made us go to them to pickup replacement tanks, extra tubing, etc. On July 5th 2023 (4th was a holiday) I had Apollo come get all equipment as I secured a much user friendly provider. ****** states they payed their portion on the 29th of July. Per automatic payments I paid my share for the whole month of July August and September. For over 9 months I have asked for and never received a printout of statements and payments.

  Business response

  10/12/2023

  This customer has been a client since, 3/4/22.  Customer was receiving medical equipment from us that is billed through their insurance.  Any portion of their equipment that the insurance doesn’t pay for, goes to the customer and is their responsibility to pay. Customer has been receiving paper invoices mailed to them every month.   Customer registered to use patient portal services on 5/8/23 and turned on auto pay 5/15/23.    Customer discontinued service with us on 7/5/23 and equipment was picked up.   Customer was billed appropriately according to the contract agreement with the insurance company.  The customer's  insurance paid us.  The remaining balance was patient’s responsibility.   The invoice was created on 9/12/23 with notification that auto pay was on and to be taken out on 9/22/23.  I have attached the invoice.  This customer doesn’t not require a refund.  This customer was billed correctly according to the contract with their insurance.   During the customer's service time with us, they had 6 past due letter and 2 final demand letters.   We waived the late fee each time.   The customer is not owed a refund.  According to the contract with the insurance company we have met our obligation and the customer has met theirs.
  
  Workflow Step User Current Amount Amount Sent
  9/12/2023 Invoice Letter Job $75.43
  6/29/2023 Invoice Letter Job $75.43
  6/6/2023 Past Due Letter Letter Job $75.43
  6/6/2023 Invoice Letter Job $75.43
  5/25/2023 Invoice Letter Job $75.33
  5/9/2023 Invoice Letter Job $75.43
  4/20/2023 Invoice Letter Job $75.43
  3/28/2023 Past Due Letter Letter Job $75.43
  2/28/2023 Invoice Letter Job $75.43
  1/3/2023 Invoice Letter Job $26.31
  12/1/2022 Invoice Letter Job $26.31
  11/1/2022 Past Due Letter Letter Job $26.31
  10/20/2022 Invoice Letter Job $26.31
  10/4/2022 Invoice Letter Job $26.31
  8/2/2022 Invoice Letter Job $26.31
  7/21/2022 Invoice Letter Job $26.31
  7/5/2022 Past Due Letter Letter Job $26.31
  6/16/2022 Final Demand Letter Letter Job $26.31
  6/7/2022 Invoice Letter Job $26.31
  5/31/2022 Past Due Letter Letter Job $26.31
  5/12/2022 Final Demand Letter Letter Job $26.31
  5/3/2022 Invoice Letter Job $26.31
  4/26/2022 Past Due Letter Letter Job $26.31
  3/29/2022 Invoice Letter Job $26.31

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