ComplaintsforHEARTLAND Recovery
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Complaint Details
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Initial Complaint
04/07/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
The business had a company called ********* call me last week whom I notified the party they were looking for does not live here and I have no knowledge of his whereabouts. In response, the company next sends heartland auto tow recovery service to bang on my door embarrassing me in front of my neighbors over a situation which has nothing to do with me. For the 2nd time in 2 weeks I'm asking this company to stop harassing me using 3rd parties.Business response
04/29/2022
Business Response /* (1000, 5, 2022/04/11) */ Contact Name and Title: John ******** Manager Contact Phone: ************ Contact Email: *************************** In response to our complaint Heartland Recovery was contact on March 18 2022 with repossession paperwork from *********************** on Behalf of ************ on a MR *****. We where then contacted and advised that someone had told them he lives at the *********** in ********** with his kids mom and parks car in garage. They advised us to please make contact. On April 6th my driver ran the addy and knocked on the door no one answered and he returned to his truck. As he was placing a update in our system Lori ******* came outside and make contact with our driver she was on the phone with someone. Our driver asked for MR ***** she advised she had no idea where he was and had no contact with him. After that my driver left the area. No scene was made. Consumer Response /* (3000, 7, 2022/04/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Provide me with the name of the contact who called and gave you the misleading information regarding my address so that I can correct them. Business Response /* (4000, 10, 2022/04/11) */ As stated when you called me *********************** gaves us that info. Consumer Response /* (2000, 12, 2022/04/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) do not contact my address again.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.