Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased new build home August 2020. Builder/builder representative signed an addendum at closing that identified repairs that were found prior to closing. There has been multiple contractors to make assessments of the items that needed to be repaired and limited action has been done to correct the issues stated in the addendum. The company’s owner visited August 2022 to view the uncorrected items. There has been one contractor to visit the home and make another assessment in November 2022. Since then, builder has not responded to any follow-up emails regarding repairs that were not completed on the addendum the builder signed two and a half years ago. The garage door and paint to the exterior of the home (items listed in the addendum) has been corrected previous to August 2022. The builder and contractors have been very respectful when they do visit the home but have also been unresponsive in further communications. I would like to just get the items corrected in order to move forward without worry.
Business response
04/20/2023
The warranty department for **** *** * The Builder , has or will be contacting the owners to come out to the house and try to correct any of the Warrantable items they feel need to be addressed
we have been out to the house and done work for them and they were happy with what we did i thought
Mike ******* has been working with them but we will have the warranty personel come out
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.