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ComplaintsforPowder & String Outfitters
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/04/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
returned defective product but was refused a refundBusiness response
05/17/2023
The customer purchased a used weapon that was marked as such. Given the required paperwork of firearms sales it is store policy that "All Sales are Final". Additionally, it is displayed as such in the store & also clearly printed on the bottom of ALL receipts that "ALL SALES ARE FINAL". Customer came back in the store a few days later because the laser accessory wasn't working properly. We showed him the store policy both in the store & on his actual receipt (which irritated him). We attempted to help him get the laser working however he became increasingly irritated & started using vulgar words at staff & owner. He also made several references to the original sale that were 100% fabricated & untrue concerning "customer service, pricing & guarantees". We originally had the intent to try to come to some sort of a aggregable solution regardless of the clearly communicated "ALL SALES ARE FINAL". However once the conversation became accusatory & escalated that option was no longer available & he was asked to leave. This interaction ultimately resulted in our owner & shop manager easily coming to the decision of making this customer the first customer to be added to our "DO NOT SALE" list.Customer response
05/19/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Stephen *********
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.