ComplaintsforAuto Outlet II

• Initial Complaint

  07/26/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought at 2014 *********** June 15th. On July 16th motor went out. I got it towed to an auto shop and they told me it was going to be $****-**** to fix. I contacted Auto Outlet 2 and they said they wouldn't do anything. I contacted the previous owner of the car and she told me the dealership took the car to the shop 5 times before her got her a different car. Then he sold me the same car he took to the shop 5 times and told me nothing was wrong with it. I took a 3 year loan out for this car and i can't afford to buy a new motor.

  Business response

  08/19/2022

  Business Response /* (1000, 5, 2022/08/03) */ IN RESPONSE TO THE ABOVE COMPLAINT : WE PURCHASED THE 2014 ********** THROUGH AN AUCTION IN MAY OF 2021. AS WE DO WITH MOST OF OUR VEICLES, WE TAKE THEM TO A MECHANIC AND HAVE THEM CHECKED OUT. WE TOOK THIS ONE TO THE **** DEALERSHIP AND HAD IT CHECK OUT. WE SOLD THE SAID VEHICLE THE FIRST TIME IN JULY OF 2021. IN THE END OF AUGUST 2021 WE DID SOME REPAIRS (UNDER WARRANTY THAT HAD EXPIRED) FOR OUR CUSTOMER. IN SEPTEMBER THAT CUSTOMER TRADED IT BACK IN FOR A TRUCK THAT HE WANTED FOR WORK. THE END OF SEPTEMBER WE SOLD THE VECHICLE AGAIN. THAT CUSTOMER DID HAVE SOME TROUBLE WITH IT AND WE DID SOME WORK FOR HER THAT WE PAID FOR. ONCE IN OCTOBER 2021 AND AGAIN IN NOVERBER OF 2021. (AGAIN THE VEHICLE WAS OUT OF WARRANTY) THAT CUSTOMER KEPT THE VEHICLE FOR ABOUT NINE MONTHS AND PUT OVER 10,000 MILES ON IT. WE HAD ANOTHER VEHICLE THAT SHE WANTED SO SHE TRADED IT BACK IN TO US. IF MS. ***** HAD NOT GOTTEN NASTY AND HUNG UP ON US, SHE WOULD HAVE RECEIVED THE SAME CONCIDERATION ON THE WARRANTY. SHE WAS OVER ON MILES AND DAYS, BUT WE WAS ABOUT TO TELL HER THAT WE WOULD HELP HER OUT WITH THE BILL (**%) SHE HUNG UP INSTEAD. IF SHE HAD CONTINUED DRIVING THE VEHICLE, WITH THE ENGINE OVERHEATING, UNTIL IT QUIT RUNNING, SHE PROBABLY DID BLOW THE MOTOR UP. WE HAVE BEEN IN BUSINESS, IN THE SAME SMALL TOWN, 25 YEARS AND HAVE NEVER HAD A COMPLAINT WITH THE BBB. WE GO OVER AND ABOVE, WHAT OUR WARRANTY STATES, MOST OF THE TIME. WE HAVE GOOD CUSTOMERS AND APPRECIATE THEM VERY MUCH, THAT IS ONE REASON WE HAVE BEEN IN BUSINESS SO LONG. WE CAN NOT CONTROL HOW A PERSON TREATS THEIR VEHICLES. GENERAL MAINTANCE REQUIRES CHECKING THE FLUIDS AND WATCHING THE GAGES. I BELIEVE, IF SHE HAD DONE THAT, SHE WOULD NOT HAVE BLOWN THE MOTOR. Consumer Response /* (3000, 8, 2022/08/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) As Auto Outlet 2 has responded to, the vehicle has a significant history of defective operations. None of this information was relayed at the time of purchases. As a matter of fact, when test driving the vehicle and connecting and OBD, a significant number of engine check lights illuminated and have a history in the car computer. When this was brought to the dealers attention, he responded that the lights have always been on and there are no problems with the vehicle. The dealership was notified when the vehicle overheated and was pulled over on the road. A damaged hose was discovered and repaired. The vehicle was not "continued driving the vehicle, with the engine overheating, until it quit running" as the dealership has falsely accused. The dealership likes to allude to how much they have paid for repairs outside of warranty with previous owners. However, the most previous owner has reported and provided proof of needed repairs to the vehicle that were not reimbursed as the dealership leads to believe. The previous owner has provided the proof of repairs and also assured that they are happy to sign a legal affidavit attesting to those facts. The dealership attempts to claim they would have offered to help pay for repairs to the vehicle (**%) when notified of the issues with the vehicle. However, the actual conversation involved the dealership being notified when the vehicle overheated and shut down and relayed that there was nothing they could do because the vehicle was now out of warranty (1 day past). Yet they so exuberantly claim that they pay for repairs to this vehicle out of warranty with all previous owners. How many warranties has this vehicle had that have expired? How are all previous repairs paid for when the most previous owner has stated, provided proof of unreimbursed repairs, and agreed to swear in a legal affidavit that her experience is true. So we have the history of a defective vehicle needing many repairs through many owners, and that information not being relayed during the sale of the vehicle. We have a reassurance that engine check lights are not a concern and the vehicle is fine along with additional false claims of vehicle soundness and repair history. Much of this backed by receipts and information provided by previous owners willing to participate in legal action if needed. This entire situation of withholding and providing false information along with other misleading actions would seem to me to constitute a non-disclosure of information and an affirmative misrepresentation, consistent with many governing agencies definition of Fraud. As the dealership like to repeatedly claim, they have been in business for over 25 years. In my opinion, providing terrible service now or even possibly that 25 years, still doesn't make the actions of the dealership any less deceptive and fraudulent. Business Response /* (4000, 10, 2022/08/17) */ AS WE STATED BEFORE, THE CUSTOMER THAT HAD THE VEHICLE BEFORE MS. *****, HAD IT FOR 9 MONTHS AND PUT OVER 10,000 MILES ON IT. WE HAVE RECEIPTS FOR THE REAPIRS THAT WE COMPLETED BEFORE, DURING AND AFTER THE SALE. SHE TRADED IT BACK IN FOR A VEHICLE WITH LESS MILES. CONSUMERS DO THAT REGULARLY. IN RESPONSE TO MS. *****, THE VEHILCE HAD BEEN TO THE SHOP AND HAD REPAIRS DONE BEFOR HER PURCHASE. IF THERE WAS LIGHTS ON, THAT SHOULD HAVE BEEN ADDRESSED AT THE TIME OF SALE. WE DO NOT JUST TELL SOMEONE "THE LIGHTS HAVE ALWAYS BEEN ON". COMMON SENCE WOULD TELL ANYONE, TO FIND OUT THE REASON FOR THE LIGHTS BEING ON AND TO NOT PURCHASE THE VEHILCE IF IT WAS SOMETHING MAJOR. WE WAS NOT NOTIFIED WHEN THE VEHILCE OVERHEATED AND WAS SITTING ON THE SIDE OF THE ROAD, SHE CONTACTED US AFTER IT WAS TOWED IN AND DIAGNOSED. PER MS. *****,THE PROBLEM WAS A BROKEN HOSE AND WAS REPAIRED. IF THAT BE THE CASE, AND IT WAS NOT DRIVEN WHEN IT HAD OVERHEATED, IT WOULD NOT HAVE BLOWN THE MOTOR UP, ASSUMING THAT IS THE PROBLEM. WHEN SHE DID CONTACT US, SHE WAS AWARE THAT THE WARRANTY HAD EXPIRED, BUT DID NOT STAY ON THE PHONE LONG ENOUGH TO LISTEN TO WHAT WE WOULD DO FOR HER. SHE HUNG UP AND WE NEVER HEAR FROM HER AGAIN. THE WORK ORDER ATTACHED TO HER COMPLAINT IS DATED 7/18/22 BUT DOES NOT GIVE A COMPANY NAME OR THAT THEY MADE THE STATED REPAIR. JUST STATES THAT IT OVERHEATED. ALSO TOLD HER THAT IS WAS GOING TO COST BETWEEN $**** AND $**** TO FIX. THAT IS MORE THAN THE VEHICLE WAS SOLD FOR. WE WOULD BE MORE THAT HAPPY TO EXTEND THE SAME COURTESY TO HER AS WE DO TO OUR OTHER CUSTOMERS, IF SHE WOULD HAVE JUST LISTENED. WE WILL HONOR THE EXPIRED WARRANTY AND PAY WHAT OUR ORIGINAL WARRANTY STATES. WE DID NOT WITHHOLD ANY FALSE INFORMATION AND WE DID NOT MISLEAD MS. *****. WE SELL USED VEHICLES THAT WE DO OUR BEST TO MAKE SURE THEY ARE MECHANICALLY SOUND AT THE TIME OF SALE. SHE WANTS TO CALL OUR DEALERSHIP DECEPTIVE AND FRAUDULENT DUE TO HER ACTIONS. LET ME TELL HER THIS, IT WOULD BE REALLY HARD TO STAY IN BUSINESS FOR 25 YEARS IN A SMALL TOWN LIKE ********** IF YOU DO NOT TREAT PEOPLE RIGHT. THIS IS ALSO, THE FIRST TIME THAT THE BBB HAS EVER CONTACTED US WITH A COMPLAINT.

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