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Find a Location

Bookkeeping N Beyond LLC has 1 locations, listed below.

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    Business ProfileforBookkeeping N Beyond LLC

    Accounting

    Additional business information

    Government Actions:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    Sedgwick County DA vs Bookkeeping N Beyond LLC

    The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

     On December 29, 2023, Bookkeeping N Beyond LLC and owner Nicole Clem entered into a consent judgment with the Sedgwick County District Attorney. The judgment settles allegations that the business violated the Kansas Consumer Protection Act (KCPA) by failing to timely file 2021 tax returns, failing to disclose to consumers that Clem and Bookkeeping N Beyond LLC could not electronically file taxes at the time the services were solicited and misleading consumers about the reason for the delay with expected tax refunds. As part of the investigation, the Consumer Protection Division (CPD) identified 16 impacted consumers, two of which were over age 60, making them protected consumers under the KCPA. The judgment called for the defendants to be liable for $120,000 in civil penalties, additional investigative expenses and court costs, while on a 12-month probationary period with the CPD. Clem and the business promised to refund impacted consumers whose 2021 tax returns were filed late or had to be filed by another accounting service. They also agreed to reimburse consumers forced to pay a late fee or penalty based on the failure to file the returns in a timely manner. The business cooperated with the investigation and has already begun the process of notifying potentially impacted consumers. The judgment also calls for a permanent injunction from engaging in deceptive or unconscionable acts and cooperation with any future complaints. The judgment was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law.

    See all additional business information

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    6 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    555 N Webb Rd, Wichita, KS 67206-1801
    BBB File Opened:
    8/18/2022
    Years in Business:
    7
    Business Started:
    1/9/2017
    Business Incorporated:
    1/9/2017
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Ms. Nicole L Clem, Owner
    Contact Information

    Principal

    • Ms. Nicole L Clem, Owner

    Customer Contact

    • Ms. Nicole L Clem, Owner

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/02/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I hired ***** **** of this business to do my taxes for 2021. I was sent a 32-page document ensuring that this was complete and paid her the amount due for her services. Everything seemed to go smoothly and she was easy to work with that year, so I tried to use her again for 2022 taxes. She did not return calls in a timely manner and I had a gut feeling that something was up, so I did my own taxes in 2022. In calling the IRS for a completely separate issue, I learned that she never actually submitted my 2021 taxes, despite having all the paperwork drawn up. I never received notification from the IRS or from ***** that those were not complete. I have called Bookkeeping and Beyond to try to resolve the situation and have not received a call back from *****. Her assistant always says that she is busy and I never get a response. I have heard this is happening to others. I am sure that I will receive a fine of (estimated) $665 from the IRS for not filing in time. In addition to this amount, I paid ***** $225 for her services that she did not complete. I would like to be refunded the combination of those two items. I was referred by someone who had a great experience with ****** and she was wonderful to work with up until she did not complete services. I understand there were some personal things going on for her during this time period, and I am very disappointed as I would have happily worked with her to file on paper before the deadline. With communication, this could have all been avoided had I known she was struggling to meet deadlines.
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    Customer Reviews

    0 Customer Reviews

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    Local BBB

    BBB of Midwest Plains

    BBB Reports On

    BBB reports on known marketplace practices.

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