ComplaintsforEquity Bank
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Complaint Details
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Initial Complaint
01/02/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
My name is ****** ***********. I am writing you today that I am sending these dispute letters to you for solving my existing issues in the credit reports. Here no other person or company is involved in sending my letters to you. I am personally sending these letters. I became a victim of Identity Theft on (March, 2021) and after that these accounts added to my credit report which were never opened by me. My personal information may had been stolen through any online platform. I have no idea who was behind this crime. That’s why I never filed any police report. But now it has been a serious situation for me. That’s why I want to remove these account ASAP. As required by section FCRA § 605B (15 U.S.C. § 1681c-2) a copy of which is enclosed which states that this information must be removed within four business days of receipt, I am requesting that the adverse information on the items be removed to correct my credit report. ****** **** **** * ** *** ********* *** ** *** * ***** ***** ** ** ****** ****** ******* ** ********* ****** *********** ***** ******* *** ****** *** ******** ***** ** **** ** ********* ******** * **** ** ******* ** ******** ****** ****** ******* ** ******* **** ******* ********** ******** ********** ** ******* ******* ******* ** ************ **** ******* ********** ******** ********* ** ******* *** ******* ** ************ **** ******* ********** ******** ******* *** **** ** *** ********* * ** ********* **** *** **** ****** ********* ** *** ****** ** **** ***** ** ** ** *** ******* ****** ****Initial Complaint
09/20/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I am a member of Equity Bank (also called ********* ****) which does not have a physical branch. 0n 6-5-2023, I wrote a message to the bank asking for help and I got no response for over a week; On 6-13-2023, I wrote a message again and got no response for over a month. I called the bank many times, each time I waited for over ten min. and then my line was cut off. I wrote a 3rd message to the bank on 7-11-2023 when I thought the bank was probably "dead", that triggered me to withdraw my money to zero leading a penalty of $20 fees. It is not fair for a bank to be "dead" when customer needs help, and become "alive" only when collecting money from its customer. I ask the bank to refund the $20.Initial Complaint
02/18/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I was told interest would be paid out on the 7th by Omar it was not. Then I was told interest would be paid out on the 17th by Sholanda it was not. Then I was told by Sholanda it would be paid out on the 17th st. 6pm it was not. Then I was told Saturday at 6pm by Sholanda it was not paid out. Then I was told Monday or Tuesday it would be paid out. This bank has cheated me ** and *** on my last interest. This time I had to wait 2 weeks longer for interest than I was told upfront. I could be making interest on this money. This is fraudulent. I was not taken seriously. ** * *** * *** ** * ****** * ***** *** **** ** **** **** ***** This was premeditated and done on purpose. Please audit this company.Business response
02/27/2023
The interest has been paid per the terms of the agreement. I would be happy to discuss with Ms. ****** should she wish to discuss. **************, Shannon *****, Sr. Compliance OfficerInitial Complaint
01/05/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I Opened A 9 month CD Acct:*********** with ************** (a division of Equity bank) for $*********, Per The agreement they are to pay the accrued interest every month. It was opened on 11/21/2022 and on 12/21/2022 no interest waited a week still no interest added to my account. Its an online bank so I can access my account online. Sent them several emails via their sever. Got a generic response. Sent more emails with no response. Finally called them, after explaining my concern they said they would call me back, never did !! Called again. they said a supervisor would call me back, never did. It is now 01/05/2023 and there is still no interest in my account. I am missing about $****** to date !!!Business response
01/30/2023
Business Response /* (1000, 8, 2023/01/17) */ We are sorry you had an issue with your account. The issue has been corrected and we are very sorry for any inconvenience. Consumer Response /* (2000, 10, 2023/01/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) They have added the Interest to my account for the first month,lets see how the other 8 months go. Its just sad that it took this complaint to BBB (I also filed a complaint with the Consumer Financial Protection Bureau) To get this bank to follow their own policy !!Thank you very much to the BBBInitial Complaint
06/15/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
This bank is causing me financial issues. I had a car loan thru them, check was mailed they said they did not receive so I told them I would put a stop payment on check. Was informed not to do that they would tear check up if received I paid them in cash account was closed. They then received the check and ran it through even though loan account was closed causing over draft charges then again causing more charges. my bank was able to go ahead and and put a stop payment on the check and remove one of the charges. My checking account is still in the negative because they will not refund me the charges stating it is not their fault even tho they told me not to put a stop payment on the check, and then ran it through three times after loan account was closed and they had told me they would tear up the check and there would be no problems.Business response
07/15/2022
Business Response /* (1000, 8, 2022/06/28) */ Ms. ****** has not provided dates or documents to support her claim. Subsequently, a thorough investigation cannot be conducted based solely on the information provided. Ms. ****** can contact Equity Bank at ************** and ask to speak to the Sr. Compliance Officer for resolution in this matter.
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Contact Information
Customer Complaints Summary
8 total complaints in the last 3 years.
2 complaints closed in the last 12 months.