Customer ReviewsforMidwest Service Bureau, LLC

Extremely rude woman who called and discussed a past due medical bill for my husband. They aren't suppose to discuss someone else's account and in my experience being married isn't enough to access information. When I requested multiple times to speak to my husband so we can figure out how to get it paid. She said and I'm not joking " you guys had since Feb to figure it out!" What a jerk. But if she had even a tiny drop of compassion I could have explained I had been in and out of the hospital and my husband took so much time off to be with me. I continue to struggle with heart issues and I am more than willing to make an arrangement and pay as we can. But she basically said all or nothing. Extremely rude!

Terrible customer service. I was not notified of collections and when I was the representative was rude. I apologized and set up the arrangement and then I get a call saying they have been tryin to reach me and I ignored them (never happened) only to be met with a rude hateful tone. “Well I’m going to have to put a note in” claiming I said I wasn’t willing to pay who h I never said. I simply stated I needed to contact my bank who says the money came out. Somebody needs to do something all these are complaints over terrible attitudes, representatives, options etc.

Bill w**** is a horrible rude very unprofessional man. I told him I could not afford to pay the bill all at once but could make payments. He informed me and told me thats not how this works I need to pay it in full. He got very loud and talk to me like I was a dog . He said if I could not pay my bills in full I should not of went too the hospital

Adrian is the lady that I spoke with... If I could give a 0 I would... This company is TERRIBLE! I work a 7-5 job where I am not on my phone until after hours. However, if somebody were to LEAVE A VOICEMAIL, I would most definitely get back to them. HOWEVER, when it is an unknown number, I do not call back as I do not know who it is that called in the first place. Adrian took it upon herself to call my mother and when my mother asked how she got her number, and that she did not need to be called Adrian said that she cannot discuss that with her she just needed to talk to me. IF YOU CANNOT DISCUSS INFORMATION WITH HER- DO NOT CALL HER. Adrian also took it upon herself to try and reach me through my workplace. I then called and asked to speak with Adrian and requested that she NOT call my mother as I am a grown adult, and to never call my workplace either unless I request that as my direct contact. Adrian told me she had every right to contact both my mother, and workplace asking for me, which is untrue. Why are you calling my mother if I am a grown adult? I don't even live with my parents ! Adrian proceeded to tell me I had a $300 bill that I owed, and I told her I couldn't pay all of it but I would be willing to pay some of it then on the phone and pay the rest on Friday (which was 2 days away...) She told me that is unacceptable and that I needed to pay it right then and there. I told her that was not possible, and she remarked that I need to "set some priorities." I told her if she does not accept my payment then she is simply not getting paid, and she said she would take matters into her own hands then. I THINK THIS WHOLE COMPANY IS VERY UNPROFESSIONAL. Their scare tactics and disrespectfulness are ridiculous and pitiful.

I was called at 8:53pm only to be meet with threats, yelling and the suggestion that they where going to find me personally and come to my home address. Unwilling to work with me telling me I needed to pay right then it they would destroy my life and my name?! Over $*** bill I was WILKING to pay next week!!!

This place is garbage. They call me at work demanding money no help other than to pay or be threatened with further harassment complete scum people

The employees here are extremely rude and unprofessional. I received a call to pay a bill. I said I cannot pay it today but will be able to pay it next Friday when I get paid. The lady I spoke to said that was unacceptable because it needed to be paid today and so she was going to put a note saying I am refusing to pay my debt. I said no, I am not refusing. I literally do not have the money today and will be able to pay it when I receive my next pay check. She then told me that I would have to ask my friends and family for the money because it needed to be paid now. This is completely inappropriate. I called back and asked to speak to a supervisor. I explained to him the conversation I had with the previous employee and again stated I could pay it next week but that she told me to get the money from someone else to pay them. He said "well she was giving you options". I said no, she was not. An option would be to allow me to pay it in 8 days when I have the money. I then explained to the supervisor (while in tears) that I am financially struggling due to many medical bills and doing the best I can. He said "well that is not our problem nor the providers. This needs to be paid today". After researching them more, I have no idea how they are still in business.

******************* Rep calls stating I owe for a bill the ex wife has. Stated we were divorced at that time, and she was using my name then. While yes would still be on me to figure out, i advised them to reach out to her if they actually wanted it paid, because I'm still going through court and will just add that on there. They got huffy and argued, talked over me when i tried explaining. Asked for supervisor who did the same thing including ignoring everything i was talking about.

They claimed found my name on the internet. Bill ****** (sp?) extremely rude person calling me early in the morning on a weekend for my daughter's bf? Why you guys call his parents? I have no business dealing with issues for my future son in law. They have called me 2x now when i tried to call them they told me they must misdialled.. You cannot misdialled a phone when my husband and I were both getting a call and leaving a message.

Terrible people to deal with. Called in to try and make a payment, cause the website wouldn't take my cc information, after 3 successful payments through the site. Twisted my words, trying to get me to do what they, wanted me to do. Talking over me and not listening to me and my situation. Trying to pay what I could and that wasn't good enough. Since I didn't have funds to make a payment on the 30th of September, they wasn't going to take payment today 3 days later when, I could make a payment. They are trying to force my hand and pay what they want me to pay, instead of working with me on what I can pay.