ComplaintsforKangaroo Express
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Complaint Details
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Initial Complaint
04/24/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
** *** ********* *** **** ** * ******* **** ****** *** *** At a Circle K gas station ** ******* we went to pay in the store. The store ran through $** on our US dollar **** card (drawn on our ******** Bank). We only filled $** for gas and the store assured us the balance of $** would be credited back to our ****. We were at the gas station on March 21, 2023. The $** charge was processed on March 23rd. Referenced: Circle K # **** ******** **. We were very skeptical since we have never dealt with a station that actually ran the amount through our **** rather then just putting a temporary hold. I had contacted Circle K head office asking for an address for the Circle K we attended based on the reference number used by the Bank.. ****. I have never received a response. We actually did that at three different stations although the next couple we were not so generous with the original charge and only had a few dollars which was to be credited back. At no time did we ever receive any credits back. Seeing as we are *********, I guess we must be an easy mark for the gas stations to keep our money, notwithstanding numerous promises that the amount would be credited back.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.