Customer ReviewsforMeritrust Credit Union

We got a car loan through Cable-Dahmer Buick, who uses this business as one of their sources for car loans. We had no choice in selecting Meritrust. This is a frustrating and highly incompetent company to do business with. We tried to setup our account with them, on-line and ran into problems so called their customer service. In the process of getting help, they requested our personal bank user ID and password to setup our payment account. We did NOT give them this info and thought it very unprofessional to request a personal password. Then they charge $4.00 on top of every monthly payment transaction unless you setup a savings account with them and deposit money in that account in order to make a payment. We have NEVER had to do this before. We usually just make a payment from our personal bank account like you do when you pay a utility bill, etc. Also, there is no way to input a specific pay date when setting up a monthly payment. Plus, they limit the amount you can pay monthly to $2,500 so they can charge you the extra $4 "inconvenience" fee. We will pay off our $24,000 loan early just to avoid doing business with this incompetent company. But, unfortunately we'll have to pay off the loan in $2,500 increments which is a poor way to do business. If you buy a car through a dealership, do all you can to avoid doing business with this terrible company.

Steve, We acknowledge your frustrations and appreciate that you took the opportunity to provide detailed feedback for us. Our Contact Center Manager called you directly to learn more about your experience and pain points, as well as to provide more information on options for paying the loan. We are continuing to keep your feedback in mind as we work to improve member experiences moving forward. If there is anything we can do in the future, please don’t hesitate to reach out to us at 800.342.9278. Thank you.

I recently got my car refinanced through Meritrust and have been trying to make my 1st payment which is due in a week and have not been able to figure out how to do it. I finally got my account number. I made an account thru the website but there is no place to pay your bill unless you bank with them. It is the most infuriating process I have ever had to deal with in my life. I do not recommend refinancing through them.

Charla, we acknowledge the frustration with the experience. It's important to us to provide a positive experience for our members, and we thank you for sharing this feedback to help us improve. Our contact center team has reached out to confirm you have been able to make the payment and assisted with your questions. If there is anything else we can do at this time, don't hesitate to reach out to us at ************. Thank you.

Poor Service, been banking with them for 10 years, went to activate a card, and they did not have the correct information on me, but I had the existing cards with them, how did I get those and activate those, I had the same information with them that long also, nothing changed, what a business run around service, takes in account how they hold your information and there credited customer history service poorly, I have been banking with them for a long time, as a customer , what value do you have there, if they don't know who you are.

Dear member,

Thank you for reaching out. Account safety is our priority, and because of that, we first ask for certain details to be confirmed to make sure access to cards and to accounts is given only to authorized individuals. In the time since receiving your feedback, our contact center team has been in touch with you regarding the card activation and to discuss options for updating contact information in the system. If there is anything else we can do at this time to assist, please contact us at ************.