Business ProfileforCheney Door Company, Inc.

They will not stand behind their installation of a Garage Door at my residence. My door was installed in December of 2021 by Cheney Door Company. I did not have an instance to use the emergency cord for opening the door in case of an electrical failure until a couple of weeks ago. When I pulled very hard on the emergency the door would not release. I was on the phone with them asking what to do and after trying everything they suggested the cord would simply not disengage. So, I scheduled an appointment with them for the next day. Their technician came out and he could not get the door to release either. He wound up adjusting the closing force of the door at the door motor itself, he also noted on my copy of the ticket . This should have been checked at the time of the original installation. The original technician also installed a cotter pin backwards at the main fixture to raise the door by pulling out the pin. Backwards meant that the pin could not be pulled out unless I would have cut a hole in the insulated portion. If the head would have been installed properly, I could have removed it and the door could have been manually opened. Thank God this was not an emergency situation, or I would have surely been up a creek. Then the had audacity to bill me for just over * ******* dollars, and then threatened to file a Lien on my property until they had been paid. I sent them a check, but I am seeking a full refund ** *** ***** ***** and sincere apology. I will never use them for anything again, and will certainly expose their lack of customer service if I am ever asked to do so.