ComplaintsforCLC Lodging

• Initial Complaint

  05/13/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This place is Def the worst place. They take.our money for a week stay and then cancel it next day we call they say they would fix it after bc of this the hotel staff was trying to kick us out first day next day same thing wake up to them again shutting account down. We end up paying the hotel directly an additional amount bc it's crazy they tell us they would refund us this money that they have charged multiple times for a service they never provided and they caused nothing but issues with hotel.and it was the worst they claim it will be in account 48 hrs we wait call they give us the run around over and over we showed them proof they charged us multiple times for a service we didn't receive and we were out an additional 300 bucks bc we paid the hotel ourselves so the chaos would stop. They are rude and do not want to return the money. We received many diff stories from them. Polite all the way until today as they said wait again. We tell them we want to speak a supervisor since we aren't willing to keep waiting for the money they shouldn't have bc they did nothing except take money from us. Basically they robbed us and now think they can just push it off its crazy so the woman who btw was treated with apology for things she did not deserve bc I am polite even if others aren't and she was rude and said no they couldn't allow me to talk to a supervisor bc suprise no supervisor is there mind u she put on hold earlier needing to speak with someone whom I would assume above her supposedly so that don't add up. My wife had enough so angry which is fuming tells her she knows there has to be someone but the lady wouldn't listen ovetalked and yes my wife cursed at her bc nothing is getting done. Stole from and treated like trash bc they don't want to give us money back. So we took matters into our own hands. This company is scamming and shiesty and they are the worst costumer service I've ever seen. They take Hundreds of dollars only to keep and not do what u paid for. ??

  

  Business response

  05/21/2024

  Our sincere apologies for CLC closing the account due to a miscommunication or breakdown in communications on the part of CLC. **** ****** our Customer Service Manager is reaching out to relay what happened and to reactivate your account.

• Initial Complaint

  04/24/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have had the worst experience I have ever had booking a hotel in my entire life. The representative was didn’t want to book my room and then she put me on hold and talk with a manager. I ask to talk with him and asked his name I was told Jason by him, he kept calling me mama until I had to go off on him I told him I’m a man and not a woman. Out of all companies I have ever dealt with as of today CLC Lodging is the worst of them all and if all will take place is hiring **** employees they need to be put out of business.

  

  Business response

  04/25/2023

  The customer did call our 24-Hour Traveler Support Center and we have reviewed the call. Our associates followed procedure by informing the client that if the client's wife needed to call us to make a reservation, an Employee ID or Member Number would be needed for security purposes. This is a standard protocol our teams follow to ensure we are making reservations on behalf of the correct client for security purposes. After listening to the call and after our Supervisor relayed the verification information needed to for any CLC client calling in to make a reservation, the client used very offensive language to the Supervisor on shift - I do not wish to repeat the language used - but I'm happy to furnish of the call to the client to put things into perspective.

  We do not tolerate foul language or verbal abuse against our employees at CLC Lodging. Any future instances as such will result in account termination.
  

   

   

   

• Initial Complaint

  03/22/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  3 weeks ago i attempted to sign up on their website after speaking with a sales rep. It did not go well because the website kept saying authentication error after i added my credit card information. So I figured it was a technical issue. I called customer service to straighten it out and was told to change my password to Hotels try again. This did not work. So i called once more and the customer service representative said she would have mark fix the problem that he wasn't in and would be back tomorrow and they would call me with the status.I've called numerous times since that day only to be told to create another account. So i did and the same thing happened. So I figured maybe it's a technical issue they must have the ability to create account on their end. I call on the 13 to see the status of anything had changed or if there was a representative that could actually help and not put it to the side. This lady was **** **** as if i wasn't allowed to use the service because of a fault on my end or that i had done something wrong. She said my account was red flagged and they will not be giving me an account. So i asked why? She stated she did not know and proceeded to hang up on me. So after a week i wanted answers as to why I'm being denied service after they have gained my credit card details. The lady answered the phone and spoke extremely irritated " uh can I help you I'm busy and you don't require to be attended to". She pulled up my account and said well the people who check CLC said you were red flagged. I said is there any way we can find out why i was red flagged. She hung up the phone. So at this point i want an answer why I'm being red flagged in their system. At this point i am being discriminated against and i deserve to know what the real reason is. Someone needs to be held accountable for the ugly way these people speak to the customers when i was only trying to use their service and/or get a reason as to why I cannot.

  Customer response

  03/24/2023

  They have addressed the issue and asked me to take down the review.

• Initial Complaint

  06/14/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have made a hotel reservation for a work event I was doing and was charged for a night that I later canceled. months before the reservation. For your reference the confirmation from the business is ********.

  

  Business response

  07/12/2022

  Business Response /* (1000, 5, 2022/06/16) */ I'm sorry about the frustration caused over the billing. Mr. ********* made a reservation with the ************* in ********* for the night of 06/12. The reservation wasn't cancelled and the hotel invoiced CLC a no show charge, which is standard procedure for hotels to charge for no show reservations. My team contacted the hotel and they informed us that the reservation was not cancelled directly with them and there is no cancellation for the reservation that was made through our online booking systems. Hotels request that rooms are cancelled within their cancellation policy window. And this did not happen. CLC has already paid the hotel for the no-show charge and we invoiced Mr. *********. If Mr. ********* can provide evidence of his cancellation, we will be happy to issue a refund. Thank you. Consumer Response /* (3000, 7, 2022/06/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have canceled the reservation through the CLC app but did not keep a number thinking I shouldn't have a problem with reservation. If I don't get a refund... you've lost a customer and wish that my account be closed. Business Response /* (4000, 9, 2022/06/21) */ The reservation was booked electronically through CLC's online account. There is no record of a cancellation, which our database would show had the reservation been cancelled either through the Web or Mobile app. I'm sorry I'm not able to issue a refund. CLC has already paid the hotel for the no-show and there is no record the room being cancelled. Per your request, we will close the account. Sorry for the frustration caused by this, but the hotel held onto the room which they could have sold to another guest. Consumer Response /* (2000, 11, 2022/06/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) You have just lost a customer.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩