ComplaintsforHoliday Inn Express Wichita South
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Complaint Details
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Initial Complaint
02/11/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
My daughter used to work for Holiday inn Express for about 2 weeks to 3 weeks then she passed away **** *** **** I later got checks in the mail for her and I would like to give that money to her boys the deal is the checks were written in July and I was told to wait for her death certificate . So I got the death certificate in December it took a while to receive it I called the office Holiday inn and they told me that now's not a good time it's tax season and the lady that does the checks is overwhelmed and she's very busy doing the W-2 forms we had an emergency and so last week I took the checks in there and ask for them to be reissued and I was told they could not do it because it was last year's checks I get the run around with them the managers never I'm never able to talk to him he's either gone or he's gone getting supplies or whatever but I can't ever contact him so I would appreciate if they could reissue the checks and I talked to the bank and the bank wouldn't have a problem cashing them thank you very much I hope I can get these chicks reissued to give the money to her boys thank you again Diana *Business response
02/27/2023
The initial request by Diana ************* was to have the checks issued under her name instead of her daughter, Danielle *************. We are unable to change the name of the recipient to the check. However, we have since talked with Diana and have come to an agreement to reissue the same checks. This will allow the bank to handle it for Diana.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.